Insurance Assistant Underwriter

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.

Logic Underwriters (Part of PCF Insurance Services Network) began in 1996 with the goal of providing specialty P&C programs to independent agents throughout Texas. Today, Logic supports over 700 agents with commercial & personal products. Our approach to target marketing with flexibility distinguishes us from other providers. 

Job Summary:

This customer service position provides timely, accurate, and responsive information and service to policyholders and agents for Personal Lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns underwriting policy needs to ensure rate accuracy by assembling policy data needed for underwriting. On-the-job training will be provided for this role. Early career High School graduates encouraged to apply!
 

Duties and Responsibilities: 

• Provide superior support to our Underwriters, managers, and independent agents by assembling data and building underwriting files regarding Texas homeowner policies.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Applies Underwriting guidelines and procedures with agents and insured based on knowledge of homeowner product.
• Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Interacts with billing system.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.
• Utilizes technical systems, effectively and efficiently.
• Performs additional duties as assigned.

Qualifications: 

• Customer Service experience, Insurance Underwriting experience a plus, but not required
• Bilingual in Spanish is a huge plus (but not required)
• Strong attention to detail
• Loves talking to people
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced work environment
• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling

High School graduates encouraged to apply. On-the-job training will be provided!

Compensation:

• $15 an hour starting - with opportunity for increase after 90 days

Schedule:

• Full-Time
• Monday-Friday

Benefits: 

• Medical
• Dental
• Vision
• Paid Time Off
• 401K
• Life