Director of Operations

Flint, MI, USA Req #284
Friday, September 8, 2023

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.

Security First Insurance (Part of PCF Insurance Services Network) has been serving the greater Michigan area since 1924. As an Independent Agency, we represent numerous quality insurance companies assuring our clients a variety of insurance solutions to meet the changing demands of business and individuals. Our 95+ years of commitment to the out-state Michigan community is underscored by the professional standards of our growing agency staff who, through education and commitment, will continue to serve its clients throughout the 21st century. 

Job Summary:
We are seeking a highly skilled and experienced Director of Operations to lead our Property & Casualty (P&C) insurance agency in Flint, Michigan. This agency plays a pivotal role in PCF Insurance Services’ success. You will be responsible for overseeing all aspects of its day-to-day operations. The ideal candidate will have a proven track record in the insurance industry, with previous agency ownership or leadership experience being highly preferred.

Duties and Responsibilities:

  • Provide strong leadership to a team of 40 employees, including Producers, Account Managers, and Customer Support staff.
  • Foster a collaborative and high-performance work environment, ensuring that employees are motivated and aligned with the agency's goals and values.
  • Oversee all operational activities, ensuring efficient processes and workflows within the agency.
  • Develop and implement strategies to enhance productivity, streamline operations, and maximize profitability.
  • Monitor and manage the agency's financial performance, including revenue growth, expense control, and profitability.
  • Collaborate with executive leadership to set financial targets and develop annual budgets.
  • Maintain and build strong relationships with key clients, ensuring their insurance needs are met and exceeded.
  • Act as a point of escalation for complex client issues, providing timely and effective solutions.
  • Ensure the agency operates in compliance with all relevant laws and regulations in the insurance industry.
    Implement risk management strategies to minimize exposure and protect the agency's assets.
  • Collaborate with executive leadership to develop and execute the agency's long-term strategic plan.
  • Identify growth opportunities and market trends to stay competitive in the P&C insurance industry.

Qualifications:

  • Proven track record of managing a successful insurance team, book of business, and driving operational excellence
  • Strong financial acumen and experience with budgeting and financial analysis.
  • Excellent communication, negotiation, and interpersonal skills
  • Knowledge of P&C insurance products and industry trends; transportation specialty helpful but not required
  • Exceptional problem-solving and decision-making abilities
  • Proficiency in insurance agency management software (AMS360)

Compensation: Competitive and commensurate with experience  

Location: Flint, Michigan

  

Schedule: Full-Time Monday-Friday 

  

Benefits:  

  • Medical 
  • Dental 
  • Vision 
  • Paid Time Off 
  • 401K 
  • Life 
PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline and termination will be based on merit, qualifications and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. 

Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.

Other details

  • Pay Type Salary
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  • Flint, MI, USA