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Residential Support Manager (OPWDD)

Lackawanna, NY, USA Req #100
Tuesday, February 14, 2023

Job Summary: 
The Residential Support Manager works collaboratively with Residential Managers and the Program Coordinator in each department to oversee the operations of the sites. The Residential Support Manager is responsible for hiring, training, coaching/mentoring, evaluating and assigning the Direct Support Professionals as they provide support for individuals with intellectual and developmental disabilities to be independent, productive, and engaged in their community.
Essential Job Duties:
1. Assists in the hiring process of Direct Support Professionals (DSPs)
2. Provides positive role modeling to DSPs of the expectations and culture of accountability for the site
3. Trains, mentors, coaches and guides new DSP staff in the department
4. Responsible for the supervision, scheduling and training of departmental per diem/relief DSPs
5. Provides oversight, supervision and disciplinary follow up for DSPs
6. In instances of manager absence or vacancy, acts as a Residential Manager and carries out Manager duties for the IRA
7. Ensures assigned site(s) is operating in accordance with all DD Division and OLV agency policies and all OPWDD regulations
8. Assists the Management team in the preparation of the weekly DSP schedule, maintaining minimum safe staffing ratios, and managing daily staffing needs, including coverage for medical appointments and community outings, in compliance with the union contract VOT and MOT language
9. Provides on call support for department
10. Ensures that DSPs maintain meaningful documentation records for each individual (Including but not limited to: meal intake, medical monitoring, medication administration, habilitative program data, Therap notes, behavior notes, incident reports, etc.)
11. As assigned, securely manages the on-site Personal Allowance Funds for each individual, in accordance with Social Security and OPWDD regulations
12. Attends department staff meetings, division management meetings and other meetings as requested
13. As assigned, reviews of all habilitation plan, medical monitoring, medication administration documentation and Therap entries, that verify daily provision of services for each individual and follows up on identified gaps/errors
14. Assists Residential Managers with reviewing of and ensuring completion of staff trainings.
15. As requested, completes annual F- scores to at each site, and revise as needed.
16. Completes Quality of Life audits at sites on a rotational basis
17. Attends Life Plan meetings and assists with Staff Action plan development
18. Approves time sheets and time off requests for direct reports, may assist with timesheet approval for other staff in the department
19. Assists with screenings of new residents, provides tours and assist with admission process
20. Completes direct report meetings, check ins, performance reviews and evaluations for assigned staff
21. Completes meal observation audits at assigned IRAs
22. Participates in agency wide training programs
23. Any other duty as assigned by your Supervisor
• Computer skills
• Customer skills
• Organizational Skills
Minimum Education Required: 
Minimum Degree Required: High School Diploma/GED (Associate’s or Bachelor’s Degree preferred)

Minimum Experience Required:  
- 3 years’ applicable prior experience with HS Diploma or,
- 1 year with Associate’s Degree or Bachelor’s Degree

License/Registration/ Certifications Required:
-Valid NYS Driver License
Training Requirements: 
- OLVHS' New Hire Orientation

Additional Information: 

  • Full Time 
  • Schedule: 12pm-8pm TWThFSa 
  • Salary Range: $18.22/hour to $25.00/hour (based on relevant years of experience)
Physical Requirements:
The overall nature of the position is sedentary requiring little physical effort with occasional light physical exertion required. There is little, if any, exposure to environmental conditions
• The constant physical demands of the position are standing, walking, talking, hearing and viewing a computer screen.
• The frequent physical demands of the position are sitting. climbing, repetitive motions, and eye/hand/foot coordination.
• The occasional physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.

Other details

  • Pay Type Hourly
  • Travel Required Yes
Location on Google Maps
  • Lackawanna, NY, USA