Director of SRE (Site Reliability Engineering)

Montréal, 7250 Mile-End, Montreal, Quebec, Canada Req #131
Friday, November 18, 2022


TouchTunes is looking for an experienced Director of Site Reliability Engineering who will be taking on an array of projects within our SRE team. The candidate’s main mission is to take our jukebox production infrastructure to the next level while ensuring the consistent high quality of operations and reliability of the backend platforms.


The ideal candidate will bring a mindset of innovation, technical oriented strategic planning and turn ideas into world-class service operations infrastructure. Supported by the Director of Backend and VP Platform Services and Operations, you will help define and prioritize new features aimed and improving reliability, or supporting feature development for a given product area, then work with a wide range of teams to bring them out successfully to the world.


You will work collaboratively across multidepartment teams within the organization to understand business needs and market opportunity, translating these into feature enhancements, performance enhancements or new products. You will also monitor, analyze, and report on platform development initiatives and backend performance and reliability KPIs.


What your day-to-day looks like:


  • Deployment and operations of production infrastructure, their upkeep, evolution, and cost control
  • Development, evolution, and operation of platform as a service software
  • Development, evolution, and operation of content ingestion systems
  • Development and evolution of build and deployment engineering services
  • Development and evolution of monitoring and alerting systems, services and tooling.
  • The cost and budget of doing the above
  • Lead several teams responsible for cloud infrastructure for both the enterprise and product delivery
  • Manage and prioritize new projects, ongoing support, and technical debt
  • Partner with the security and development teams to drive improvements across all areas
  • Identify, measure maintain, and report appropriate metrics across products to internal and external partners


What you bring to the table:

  • 15 years of experience in information technology
  • Bachelor’s degree Information Technology/Computer Science or related field
  • Experience of working in a leadership role for at least 5 years leading large teams.
  • Excellent trouble-shooting skills across the full stack for backend APIs.
  • Experience on data structures, relational and NOSQL databases, web architectures. Exposure to UNIX flavors.
  • Experience with Amazon Web Services (AWS) or equivalent relational and non-relational databases and Linux Unix systems Experience
  • Experience and expert knowledge of distributed architectures
  • Eager to constantly strive to groom and train up your team with the aim of continuously improving team cohesion and effectiveness.
  • Experience putting in place a career evolution strategy, for your team, which ties into scalable team structure.
  • Good at maintaining a high level of morale within and around the team. Not having some fun is not an option


What’s in it for you:

  • Challenging and stimulating projects
  • Collaborating with a bunch of super talented and friendly people
  • Working with modern techs, in a culture that likes to drive constant innovation
  • Conferences, training on the latest and greatest techs, weekly presentations and more.
  • Free Access to a virtual health care application. Long gone are the days of waiting 8 hours at the clinic!
  • Unlimited sick days (and mental health days) and extra vacations (4 weeks)
  • Very competitive insurance package which is mostly covered by TouchTunes
  • Free credits to play music at your favorite jukebox venues
  • PC or Mac, you pick
  • Flexible hours and working environment
  • Up to 100% remote roles
  • For the office-goers:
  • Free coffee and tea all day!
  • 50% off your monthly OPUS subscription
  • Beautiful offices right next to Jarry Park

Other details

  • Job Family Software Development
  • Pay Type Salary