IT Systems Manager

JOB SUMMARY

The Systems Manager with collaborate with the Network Administrator and IT Security Administrator to understand, design, configure and maintain the network, security, and server infrastructure. Keep up to date on the latest technology that could potentially optimize IT operations for the Town of Mount Pleasant. Assisting with ensuring the efficiency, stability, security, and accessibility of all supported devices. Assist with developing the procedures for use and support and manage the escalation of service requests and problems related to operations support. Participate in projects as requested.

 

 

ESSENTIAL JOB FUNCTIONS:

• Set up and maintain user accounts in coordination with IT Security Administrator
• Installs, configure, troubleshoot, monitors, and maintains servers physical and virtual
• Set up, troubleshoot, configure, optimize, and monitor cloud resources
• Set up, configure, optimize, and monitor backups
• Set up, configure, troubleshoot, optimize, and monitor switches, routers, and all related network resources
• Set up, configure, troubleshoot, optimize, and monitor firewalls and VPN devices or software, in coordination with Network Administrator and IT Security Administrator
• Setup, configure, troubleshoot, and monitor A/V devices and software
• Set up, configure, troubleshoot, and monitor Office 365 resources in coordination with IT Security Administrator and network Administrator
• Answer phone calls, email, and work tickets to provide on-site and remote technical support for customers.
• Plan and coordinate projects and time-sensitive tasks with the Help Desk Team and participates in IT projects as required.
• Participates, in the creation of system images, remote devices updates, software updates, antivirus updates, and other related tasks
• Coordinates and participates in the setup, installation, configuration, deployment of computers, devices, routers, switches, software on site and remotely. Occasional travel may be required.
• Hands on experience with structured cable installation and troubleshooting, including fiber connections.
• Solid technical background with an ability to give instructions to a non-technical audience
• Troubleshoot and resolve assigned Help Desk tickets
• Ability to analyze Help Desk activity data and present reports as required
• Participate in On Call schedules as required
• Participate in emergency operations as required
• Performs related tasks as required

 

MINIMUM REQUIREMENTS TO PERFORM WORK:

• A bachelor’s degree in computer science or related field and five (5) years of related work experience
• Or equivalent combination of education and experience:
• Preferred Comp TIA A +, Network +, or equivalent
• Preferred CCNA, NS4 or network, firewall related certifications
• Preferred Cloud administration certification
• Preferred ITIL certification
• Valid South Carolina Driver’s License
• Ability to pass security background for access to SLED database.

To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.