Community Service Officer - Police

JOB SUMMARY

The Community Service Officer receives, routes, and processes a variety of calls from the public and administration, enters and maintains Department records, and provides assistance to the public, vendors, attorneys and other professionals.

ESSENTIAL JOB FUNCTIONS:

• Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions; posts related information in accordance with Department procedures; accepts monies from the public for reports and background checks.

• Completes, edits and processes a variety of Department records, reports and documentation, such as warrants, missing persons logs, incident and accident reports, stolen property reports, Freedom of Information Act (FOIA) requests, case information, etc.

• Utilizes National Crime Information Center (NCIC) database to enter, obtain, confirm, or update information and relays information to requesting staff or others as appropriate.

• Maintains Department hard copy files, automated data systems, and record holding systems, including scanning, copying, gathering, collating, entering, editing, and filing documentation.

• Expunges electronic and hard copy records from the system in compliance with court orders and established policies and procedures.

• Researches Department records and databases and provides incident and accident reports and case documentation in accordance with established policies and procedures.

• Receives and logs incident reports from the public, gathers pertinent information and details, enters case into database, and prepares and submits case narrative.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• One (1) year of work experience that shows an ability to maintain steady employment in any field;

• Valid South Carolina driver’s license is required.

• Possession and maintenance of NCIC Operator and Instructor certifications is required after hire.

To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.