Medical Office Assistant - Surgery (Mon-Fri 8am-5pm)

Maui Medical Group Wailuku, 2180 Main Street, Wailuku, Hawaii, United States of America Req #191
Thursday, March 2, 2023
Health Care Excellence for Maui since 1961 - The leading provider of  quality health care for the residents and visitors of Maui as measured by :
–  patient satisfaction
–  patient outcomes
–  staff employment satisfaction

MAUI MEDICAL GROUP, INC.                                                 POSITION DESCRIPTION

Position Title


Medical Office Assistant (MOA)\Patient Navigator



In Section A briefly describe the overall purpose of this position.  Describe the position so that someone who does not know the position will understand it.  In Section B describe the specific tasks or duties.  The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only.  In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, and environmental factors relating to this position.


MOA is responsible for assisting in the coordination and organization of various office duties including; appointments, screening patients for triage, updating patient information screen with current information, completing of forms, requesting and transferring charts, and answering multi-line telephones.  Also helps to educate and support patients in the complex process of care related to cancer and GI issues.




1.       Promptly and courteously answers incoming calls, takes messages or transfers the call as required. Assists scheduling diagnostic appointments, tests, authorizations, and referrals. Informs patient of co-payments, deposits, and referrals/authorization needed at time of appointment.






2.       Identifies and verifies all information needed to process the encounters. Generates encounter forms for the next day service.  Assists in the completion of office forms and documents (to include copying and faxing). Assist with ICD9 coding of visits






3.       Assists in the maintenance of medical records in the office (i.e. files documents in charts, requests and transfers charts, chart preparation, notates incoming lab results and patient’s next appointment date).






4.       Coordinates all aspects of the care (office, hospital, etc.). Assist with scheduling of appointments and “coaches” patients through the "maze" of care.  An advocate for the patient and their family members on the care provided.  Coordinates the deliver of care with other MMG providers\offices and other referrals including off island.







5.       Clinical Data Management: Assist physician\program with tracking of quality outcomes and practice trends.  Reports the results as needed and works to improve the trends.






6.       Organizes and assist with Outreach Screening Programs to expedite early detection of cancer and reduce barriers to care (i.e. cultural, financial and logistic)







7.       All other miscellaneous responsibilities and duties as assigned.






8.       Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority.   Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.  Adheres to all company policies and procedures.






9.       Maintains attendance standards consistent with company policy.









Enter an asterisk (*) in this column to indicate Major Job Responsibilities that are essential functions.




Responsible To:

Director of Nursing / General Surgeon






Education/Experience -

High school diploma or equivalent required. Two years of medical, receptionist experience preferred. Demonstrated experience with basic office equipment and personal computer highly desirable.


Skills/Knowledge -

Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive ‘can-do’ attitude; and able to work overtime as the need arises.

Desired/Preferred Qualifications:


Experience in a medical office or healthcare administration, knowledge of medical terminology.

Equipment Use:

Personal computer, typewriter, multi-line telephone, fax machine, and copies.



Willing to effectively participate as a team member with nursing and front desk.


Environmental Factors:

Requires sitting and use of hands for key-punching (60%), walking, bending, stooping and stretching for files and supplies (30%). requires manual dexterity sufficient to operate a keyboard and other office equipment. vision must be correctable to 20/20 and hearing must be in the normal range for telephone use. able to lift up to 25 lbs.


Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Maui Medical Group Wailuku, 2180 Main Street, Wailuku, Hawaii, United States of America