Gastroenterology-Surgery Scheduler- FT

Policy Name

Surgery Scheduler Job Description and Responsibilities

Department

Gastroenterology

Effective Date

 04/02/2024

Last Revision

 04/02/2024

Policy Owner

Clinic Manager

Job Title

Surgery Scheduler

Job Description

To provide clerical support in the Gastroenterology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients.  Interactions with others in constant and interruptive.  There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice.  Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur.  Also, occasional stress from multiple responsibilities.

Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information

Discuss appointment with patient stressing any estimates provide an estimate of charges as quoted by their insurance and not a guarantee of benefits or payment.

• Provides education and encourages  patients to learn about their personal health plans
• Ensure all medical clearances have been followed up on
• Checks Physician Schedule daily and works to close gaps both In clinic and surgi center

• Be at your workstation on time and prepared to start the day only working 8 hour shifts unless you have prior authorization to work over time.
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
• Provide prompt, efficient, and accurate patient service to include; precerts, phone calls, answer patients’ miscellaneous questions, deliver verification, etc.
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• Assists with taking phone calls and backs up reception as needed.
• With instruction, perform other duties as required or assigned

Required Skills

• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements

-High School diploma or GED

-Experience preferred but not required

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
• Professional, ethical and socially responsible
• Team-oriented management and leadership
• A positive, open and responsive work setting