Housekeeper

Job Title: Housekeeper                                                           Status: NON-EXEMPT

Reports to:  Housekeeping Manager

Position Summary:

The primary responsibility of the Housekeeper is to maintain clean and attractive guest rooms while following hotel, brand standards and safety/security procedures. He or She is responsible for timely cleaning checked out rooms and stay overs, on a day-to-day basis.

Experience & Education:

• Experience in a hotel or a related field preferred
• High School diploma or equivalent preferred

Requirements:

Work Environment – Ability to work:

• With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
• Ability to stand for long hours and walk long distances without fatigue 
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

Mental Requirements: 

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

• Multi-lingual skills helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

• Secure issued keys at all times, report lost or stolen keys immediately
• Follow proper policies and procedures on entering and securing guest rooms
• Thoroughly clean and re-stock guestrooms to company and brand standards
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Report all lost and found items to the Housekeeping Supervisor immediately
• Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed
• Prepare housekeeping cleaning cart for next day’s use
• Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager
• Complete all assigned cleaning duties in designated area
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Non-Essential Duties:

• Assist in Laundry and/or cleaning Public Access Areas
• Attend department/hotel meetings
• Assist hotel in completing special cleaning projects
• Other duties as assigned