Front Desk Agent - MARRIOTT STAMFORD

Stamford, CT, USA Req #1235
Tuesday, July 26, 2022
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
The Stamford Marriott Hotel & Spa located in the heart of downtown Stamford is looking for a dynamic individual to join our team as a FRONT DESK AGENT. This individual will be responsible for being part of the front desk team and the day to day operations of the hotel's front desk. 
 

Located in the Heart of Downtown Stamford, this historic 500+ room  property, has lots to offer and is looking for a professional and hospitable person, just like YOU!
As a front desk agent, you must have an outgoing personality, love to work with people, and love to make others happy!
 
Please apply! We want to meet you! 
 
 

Job Title: Front Desk Agent                                                     Status: NON-EXEMPT

Reports to: Front Office Managers

 

Position Summary:

The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests needs during their stay. Quick thinking even tempered approach to guest complaints and effective communication to managers of different levels.

Experience & Education:

·         0 to 2 years of experience in a hotel or a related field preferred

·         High School diploma or equivalent required

·         College course work in related field helpful

·         Previous customer service experience strongly preferred.

·         Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.

·         Ability to work with Microsoft Office products and various other software programs.

 

Requirements:

Work Environment – Ability to work:

·         Under variable temperature conditions

·         Under variable noise levels

·         Indoors

·         Around dust and or mite hazards

  • Long hours sometimes required.

 

Physical Requirements:

 

·         Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

·         Ability to work under variable temperatures and noise levels

·         Near Vision - The ability to see details at close range

·         Ability to bend, stretch, twist or reach with your body and arms

·         Must be able to stand and/or walk for lengthy periods of time

Mental Requirements: 

  • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
  • Multi-Lingual skills helpful

 

Essential Duties & Functions:

  • Approach all encounters with guests and employees in a friendly, service oriented manner
  • Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

·         Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

·         Positively interact with hotel guests

·         Check guests in and out of the hotel

·         Confirm payment method at check in and obtain full payment at check out

·         Log all requests and confirm completion

·         Direct guests to daily functions within the hotel

·         Review PMS inventory and house count for availability and rates

·         Book reservations for day of arrival or future stays

·         Balance and prepare individual paperwork for closing shift

·         Balance bank daily (which includes counting bank before beginning a shift and after shift closes)

·         Maintain and market special guest programs

·         Handle incoming/outgoing calls

·         Take and deliver messages

·         Be familiar with guest privacy

·         Provide information about hotel

·         Know emergency procedures

·         Know VIP procedures

·         Run copies and charge guests as needed

  • Send faxes and charge as needed
  • Run daily arrival report and annotate guest reservation/inform team of special requests
  • Review changes in Policy and Procedure
  • Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
  • Stock and clean work space for next shift
  • Distribute billing reports to hotel outlets
  • Prepare key check inventory
  • Block bus tours and notify Housekeeping

·         Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Non-Essential Duties:

-          Other duties as assigned.


The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.  Community relationships matter to the team at Meyer Jabara. 

Other details

  • Job Family New Jobs
  • Pay Type Hourly
Location on Google Maps
  • Stamford, CT, USA