Restaurant Server AM

Job Title:               Restaurant Server & Bartender

Department:                     Food & Beverage

Reports To:                Director of Food & Beverage, Executive Chef, Restaurant Supervisor

Scope:

Operate the functional areas of the restaurant, bar, and
barista. Will serve as the first impression and “face” of the restaurant to all
guests.  Will service restaurant and bar
guests in a professional, timely and accurate manner.

Primary
Responsibilities:

• Greet, seat, and engage customers in a
       friendly and courteous manner


• Professionally serve hotel and transient
       restaurant guests, providing a warm and memorable experience.


• Assist guests by bussing tables,
       delivering meals, and maintaining the breakfast buffet area.


• Suggestive selling of wine, cappuccinos,
       and other complementary menu items to guests.


• Mixes and serves alcoholic,
       non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously
       and efficiently,
       adhering to Brand Standards.


• Check customer's' identification to
       ensure that they meet minimum age requirements for consumption of
       alcoholic beverages.  


• Maintain
       high standards of cleanliness and professional service; keeping the entrance, buffet, restaurant,
       bar, and kitchen areas clean and well organized.


• Remove dishes and glasses from tables or
       counters, and take them to kitchen for cleaning. Some ware-washing may be
       required


• Open/Close
       and stock liquor, bar, and coffee products


• Maintains a “can do” and a “guests
       first” attitude at all times


• Operate cash register and credit card terminal
       to collect proper payments.


• Knowledge and operation of the hotel
       P.O.S. computer system.


• Knowledge of basic restaurant
       terminology


• Complete knowledge of various hotel menu
       offerings.


• Works as a member of the overall hotel
       team to ensure that each guest has an experience that exceeds their
       expectations


• Resolves guest complaints to the
       satisfaction of the guest; responds promptly to any guest request for
       service.


• Attends scheduled training sessions
       within the hotel as dictated by the Hilton brand and the hotel management.


• Ensures adherence to procedures for
       hotel accounting, credit control, handling of financial transactions,
       security of monies, guest security and emergency procedures as
       established.


• Arrives at work in a timely fashion in
       accordance with the posted schedule.


• Abides by established uniform
       guidelines.

Requirements:

• Must be able to legally
       serve and pour alcohol in the State of New York


• Must be willing to work a
       variety of AM/PM/overnight, weekend and holiday shifts


• Requires strong command of the English
       language to include speaking, reading and writing. Bilingual a
       plus.


• Requires strong
       organizational skills.


• Must be able to multi-task
       and work independently.


• Able be able to be on your
       feet/stand/move for long periods of time.


• Excellent people skills,
       listening and communication skills, and an energetic personality.


• Meet/exceed customer and
       team expectations; a true
       desire to satisfy the needs of others in a fast paced environment


• Must possess basic computer skills


• Ability to accurately complete
       departmental paper work, such as daily or end of shift reports.


• Cash handling experience
       strongly desired.


• Able to lift, pull, or
       carry items weighing approximately 50 pounds

Qualifications:

Education/Experience:    High School Diploma or Equivalent

                                         1
or more years Restaurant Experience

Certification:                   ServSafe and TIPS preferred,
but not required