Front Desk Supervisor - Hilton Wilmington Christiana

The Hilton Wilmington Christiana is looking for a Front Desk Supervisor to join the team and grow within the company!  

The Front Desk Supervisor’s primary role is to assist the Director of Front Office with the daily operations of the Front Office.

He or she acts as a supervisor to all Front Office personnel, assist with guest complaints, represents management in the Front Office in the absence of department Director.

He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established safety and security policies and procedures.
The Front Desk Supervisor is accountable for ensuring that guest interactions with Front Office personnel are handled properly, and that the experience is a pleasant one for the guest.

The Front Desk Supervisor is required to learn the procedures of the Night Audit (Third shift) in the eventuality that he/she needs to fill in during any emergencies.

• 3 to 5 years of experience in a hotel or a related field preferred
• Supervisory experience required
• High School diploma or equivalent required
• College course work in related field helpful
• Previous customer service experience strongly preferred. 
• Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.
• Ability to work with Microsoft Office products and various other software programs.

A successful candidate will have a flexible schedule, ability to work weekends and holidays. 

Valid driver’s license required.