Learning Center Program Lead
Mt. Hood Meadows and Cooper Spur Mtn. Resort foster an environment where every person feels a sense of belonging. We are committed to creating a consistent and enduring effort to improve diversity, equity, and inclusion for our team, guests, and community through respecting and celebrating all backgrounds and perspectives while addressing barriers through a collaboration of efforts with leadership, DEI (Diversity, Equity, and Inclusion) consultants, and our DEI Committee. Opportunities exist for our team to engage in training, educational resources, and focus work; connecting our mission of enriching lives to meaningful and purposeful work. We recognize that growing the culture and influencing the industry is a significant effort, it requires everyone’s engagement, collaboration, and voice. We invite all our team members to be part of improving the culture in whatever capacity they can.
At Mt. Hood Meadows, we pride ourselves on being a helpful culture. The Meadows Learning Center is seeking Program Leads who enjoy working on a team and helping where needed to ensure enriching experiences for all guests enjoying ski and snowboard school lessons. The Program Lead assists the supervisors with the daily operations of the lessons programs including Clinics, Multi-week lessons, Snowblasters, Children's Learning Center, and more. This includes assisting with coordinating instructor schedules, staffing, training, and class enrollments. Additional responsibilities include helping with general personnel administration and helping out where needed. This may include teaching lessons, boot fitting, adjustment of rental gear, sales operations, greeting guests, and shoveling.
Qualifications & Experience
- 18 years of age minimum
- Previous experience in a guest service role
- Proficiency in Excel, Word, Outlook
- Track record of timeliness and responsibility
- Ability to work independently and within a team setting
- Strong written and verbal communication skills
- Ability to learn Meadows Learning Center products, prices and other resort services
- Demonstrated ability to ski or snowboard
- Experience working with children and parents
- Availability to work weekends and holidays during the operations season
- Must be comfortable with the changing dynamics of a seasonal business
- Employment in this position is subject to a background screening
Preferred Qualifications
- Experience in a supervisory or leadership role
- PSIA/AASI Certification
- Experience using RTP or similar POS software
- Conflict resolution training or experience
Perks:
- Ski/Snowboard Season Pass for employee and qualifying dependents
- Don't Ski/Snowboard? Gift your lift access to a family member
- Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
- Buddy Tickets (3 discounted tickets to share)
- 401k after meeting eligibility
- Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
- Mountain Exchange Program (Ability to request free lift access to regional resorts)
- Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
- Special invites to Columbia Employee Store, Adidas, and other industry retailers
- Employee Assistance Program (EAP)
- Uniform Provided for all Departments
- Free Employee Transportation from Hood River
- Sick Time accrued at 1 hr per 20 hrs worked, no wait period
- Summer Seasonal Job Connections with Local Businesses
- Access to Team Wellness Programs
- Team Events (Free Food & Raffle Prizes)
Other details
- Pay Type Hourly
- Min Hiring Rate $17.75
- Mt Hood Meadows Dr, Oregon 97041, USA