General Manager

In collaboration with above property leadership, the General Manager at the Springhill Suites by Marriott Tempe at Arizona Mills Mall is responsible for always ensuring the cleanliness of the hotel, execution of the preventative maintenance process, meeting or exceeding planned objectives for maximizing profitability and ensuring guest satisfaction and product quality.

ESSENTIAL FUNCTIONS:

1. The General Manager will provide leadership and management for all hotel personnel and accepts responsibility for the health, safety and welfare of the hotel guests and employees.
2. Expected to collaborate with corporate support teams (Execution, Human Resources, Sales, and Pricing) to develop and deliver the execution plan for the property.
3. Will escalate any challenges preventing entire hotel team from executing on all processes and procedures expected on a daily basis.
4. Ensure financial performance is optimized by utilizing the tools, systems and guidelines provided.
5. Ensure all levels of service are maintained in accordance with directives given by regional leadership.
6. Ensure the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards.
7. Ability to effectively coach, counsel and motivate employees. 
8. Provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled.
9. Meet all financial review dates and corporate directed programs in a timely fashion.
10. Tour the operating departments daily, adjusting as needed via department heads.
11. Ability to read and evaluate financial reports.
12. Ensure that all department heads execute to the approved staffing levels and weekly schedules.
13. Ensure that training in service standards is taking place in each department using the steps to effective training.
14. Ensure complete processing of invoices daily by using the approved accounts payable platform and process.
15. Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers.
16. Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
17. Provide consistent, documented feedback to foster an environment that leads to professional internal growth.
18. Ensure front of house presence during peak check-in, check-out, and heavy traffic periods to drive customer satisfaction.
19. Complete required corporate training modules and become certified to train those as required.
20. Other duties as required.

MINIMUM QUALIFICATIONS:

1. Must have a positive attitude and willingness to learn. 
2. Must be able to understand and follow established guidelines and procedures.
3. Must be able to evaluate and select among alternative courses of action quickly and accurately.
4. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
5. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
6. Must be able to work with and understand financial information and data, and basic arithmetic functions.
7. A valid driver’s license is required for this position.
8. Must be attentive to detail and meet deadlines.
9. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. 
10. Must be able to convey information and ideas clearly.
11. Must have a desire to serve all guests.
12. Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:

1. A college degree is preferred.