Help Desk Analyst
Lynden incorporated is looking for talented and motivated Help Desk Analysts, who can demonstrate strong technical customer service skills and a drive for quality to join our team!
Lynden Incorporated, a Transportation and Logistics Company, is seeking a Help Desk Analyst who will work as part of a Seattle based technical support team. In this role you’ll provide first-tier support to end users for Lynden computer systems, software and hardware.
Lynden is a family of Transportation and Logistics companies that deliver a total freight transportation product. At Lynden IT we provide innovating solutions to complex transportation problems. We encourage our employees to grow and develop within the company and believer our diverse workforce contributes tremendously to our success.
What’s in it for you:
Paid Time off – start with 17 days paid time off a year+ additional paid extended leave. PTO days increase with years of service
Paid Holidays - 8 paid holiday a year in addition to your PTO
Health Insurance - medical, dental and vision for as low as $60/month
Health Insurance for your family – we pay 85% of medical, dental and vision for your family
401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution
Employee assistance program – at no cost to you
Life Insurance and AD&D – at no cost to you
Long term disability – at no cost to you
Tuition Reimbursement program
Opportunities for internal promotions/career advancement
Family friendly work hours (closed on weekends and paid holidays)
Discretionary Bonus Program
Competitive wages with annual wage reviews
What you need to know:
Work Environment – Corporate Office setting
Work Schedule – This is a hybrid (in office and remote) position with flexibility on work schedule
Regular attendance and timeliness are essential functions of this job.
Works in a Help Desk environment. Provides first-tier support to end-users for Lynden computer systems, software and hardware.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides first-tier, technical support & problem-solving management for end users on issues related to computer and mobile device operation, including installations, setup, error messages and application usage.
Serves as single point of contact, taking ownership and responsibility of incidents and service requests from start to resolution using an internal ticketing system. Provides courteous, timely and effective communications to the end user’s satisfaction.
Identifies and prioritizes situations that require urgent attention by escalating the incident to the appropriate resources.
Monitors vital systems, services and servers by performing scheduled system checks and identifying and escalating issues as determined by Help Desk procedures.
Acquires and maintains knowledge of internal applications used by Lynden end users to provide high level of technical support. Assists with updating knowledge base documentation as environments and technologies change.
Prepares monthly reports and participates in departmental reviews of selected incidents and problems.
Participates in individual and team projects that enhance the quality and efficiency of the Help Desk.
Participates in an on-call schedule to support a 24x7x365 production environment.
Demonstrated ability to work independently and as part of a team both onsite and remotely.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. To enable individuals with disabilities to perform the essential functions, Lynden may make reasonable accommodations.
EDUCATION and/or EXPERIENCE
An applicable 2-year degree from a university or technical college and/or equivalent work experience.
OTHER SKILLS and ABILITIES
Responsibilities require independent analyses, effective communication and creative problem solving. Candidates must have strong interpersonal skills and proven ability to establish and maintain effective working relationships with customers and co-workers in a team-oriented, collaborative environment.
Experience with current Windows OS and Microsoft Office suites, remote access technologies, desktop, printing and mobile devices is required.
Working knowledge of Active Directory, Exchange, Incident management procedures, Endpoint protection, Mobile Warehouse devices, SharePoint, and/or VMWare a plus.
While performing the duties of this job, the employee is regularly required to sit and use hands to enter information and instructions into a computer keyboard. The employee frequently is required to talk and hear. The employee must be able to read information displayed on a computer monitor.
The employee is occasionally exposed to dusty conditions, warehouses or outside weather conditions and moving machinery.
The noise level in the work environment ranges from quiet (office) to moderately loud (yard or warehouse).
Lynden Incorporated is an equal opportunity employer. Lynden Incorporated does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.
Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.
- Job Family 1400-IT
- Pay Type Hourly
- Min Hiring Rate $26.44
- Max Hiring Rate $32.69
- 18000 International Blvd, SeaTac, WA 98188, USA