Field Operations Manager / VA

Who are we?
 

We are Segra.  We are one of the largest independent fiber network companies in the Eastern US.  Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in, IP, Ethernet, and dark fiber architectures, as well as high performance data centers throughout the Mid-Atlantic and Southeast regions. In addition, our network powers technology solutions such has Hosted Voice, Security and Cloud.

We have engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets.  We exist purely to help businesses within our footprint be successful. Come join us as we continue to grow and provide our customers a superior customer experience. 

Are you ready?  

Segra is searching for a dynamic and experienced FIELD OPERATIONS MANAGER to reside within and support our VA markets, as follows:  Bristol, Roanoke, Waynesboro, Charlottesville, Harrisonburg, and Winchester.     

Will manage a team that will perform tasks of considerable technical difficulty that includes analyzing, evaluating, designing, planning, or modifying a wide variety of telecommunication installations types. This position would be responsible for daily technical guidance, assistance and supervision to Field Operations Technician and Project Engineering staff.  Must be able to clearly identify job and project priorities to meet departmental and company objectives. 
 

Manager also has responsibility for all customer installations (Small and Medium Businesses and State Government) and direct supervision of Field Operation personnel in multiple regional service areas. Customer Installations activities include all customer premise installations and repairs including required premise equipment (NIDs, Routers, Data Switches, premise Firewalls, IAD’s, Hosted phones, ONT’s, etc.) for TDM, Ethernet, MPLS, and VoIP and Data services through T1 and Ethernet/Fiber level services. 
 

Will manage the overall installation and implementation process, equipment training requirements, establishing and maintaining operational policies and procedures, serve as point of escalation within department, equipment sparing and logistical support, vendor and contractor management, project tracking and workflow management, site survey and site walks, participation with internal and external project reviews and supporting internal departments within this discipline. 
 

Knowledge of the telecommunications industry, with a proven skill set, and the ability to manage equipment test and activation functions and processes, installation SOW and MOP reviews, ability to provide installation resource support services through internal or external sourcing, installation metrics, and high degree of central office industry standards. Additional required knowledge of engineering standards, ability to review, interpret or create OSP and equipment designs. High level of DWDM, SONET, and IP knowledge required. 

Qualifications

• Education:  Technical degree in business, engineering or IT, and/or related experience.
• Experience:   minimium of 5-10 years of telecommunications experience within this discipline.
• Key Competencies:  High level of experience with DWDM, SONET, and IP equipment and technologies. Experience with voice, data, and transmission systems and networks. Telecommunication installation support and management functions. Development and knowledge of telecommunication standards related to central office and equipment installation. Competance with AC/DC power, infrastructure, cabling and distribution systems. Outstanding computer, written, verbal communication skills, and excellent analytical problem solving abilities.

How to apply …

In order to be considered for this opportunity, please visit SEGRA.COM/CAREERS to submit your application and current resume.  
 

Segra offers a robust benefits package to our full-time employees, which may include:  Medical, Dental, Vision, Life Insurance, 401K, Tuition Reimbursement, Gym Reimbursement, Vacation/PTO, Holidays, Personal Days, and more! 

Segra is an Equal Opportunity Employer and prohibits discrimination of any kind.  Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.
 

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.