Carrier Collections Representative

North Carolina, USA ● South Carolina, USA ● Virginia, USA ● West Virginia, USA ● Virtual Req #1635
Tuesday, February 28, 2023

Segra is searching for a dynamic and experienced Carrier Collections Representative to work a Remote role within one of our footprint locations: VA, WV, PA, SC, NC, TN, GA.

Are you ready?
The primary role of the Carrier Collections Representative is to effectively manage accounts receivables for a portfolio of high-profile customers, not limited to the largest accounts held by the company. The duties involve but are not limited to the gathering, retrieving and research of accounts receivables of carrier customers through various platforms.  The role consists of resolving issues that impede the timely payment and collection of approximately $10 million in monthly billings for the Carrier Segment. 

As an individual contributor role, the Carrier Collections Representative must be comfortable working independently to achieve goals.  This position will provide strategic insight and collaboration on innovative solutions to streamline Quote to Cash processes and aged accounts.  Representatives must provide excellent written and verbal communication and stellar customer support.  The individual in this role will collaborate with other teams to resolve the challenges and minimize the risk of non-payment for Segra.  The goal for the representative will be to proactively work to propose solutions for efficient collections, which will require building meaningful relationships with customers.   In addition, reps will offer support for other billing inquiries and discrepancies directly, ensuring that the issue is effectively passed to the appropriate team.  Create and maintain professional quality, weekly, monthly, or ad hoc metrics to be distributed to management.  Maintain up-to-date Methods and Procedures regarding the collections process as well as effective training materials. Ensure all processes are effective and efficient and provide the most accurate billing possible. 

Some of the Responsibilities and duties including but not limited to: Support the goal of improving the process of timely collections. Taking ownership of multiple portfolios of high-profile customers’ accounts receivable, which will require creating manual statements of accounts, using Excel proactively answer customer questions before contact. Maintain details of customer communications using excel and or SharePoint tools to be used as a dashboard via Power BI. Identify issues attributing to account delinquency and proposing solutions to management. Receives inbound and makes outbound communications to and from customers to resolve billing issues and set up payment arrangements. Provide timely follow-up on customers’ needs related to past due Accounts Receivable, including payment arrangements, to ensure timely payment of invoices.  Properly document all communications. Develop and maintain procedures related to the collections processes. Collaborate with internal/external company teams to resolve issues related to customers’ past due accounts receivables. Update account stats and records regarding collection efforts within the billing system and in a tool designed to capture collection effort metrics. Report on collection activity and accounts receivable status by creating timely accounts receivable metrics on account activity.

Education or Experience: Requires High School Diploma, Two-year post-High School education in Accounting or Finance Required. Experience:  Five to Seven years of Collections and Accounts Receivable experience.  Experience working with complex Telecom customer accounts, specifically Carrier Customers.  Comfortable with direct customer contact related to accounts receivable to ensure timely collection of past due amounts on customer billings.  Core Key Competencies include:  Must have excellent customer service and written and verbal skills. Proficiency using Outlook, Word and Excel and Power BI/SQL is a plus for reporting metrics on AR collection activity. Ability to present reporting metrics professionally, written and verbally.  Ability to work independently.  Persistence and timeliness when resolving customer collection issues.

Who are we?
We are Segra.  We are one of the largest independent fiber network companies in the Eastern US.  Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast.  We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the worlds' largest carriers.  Our network features the latest advances in IP, Ethernet, a dark fiber architectures, as well as high performance data centers throughout the Mid-Atlantic and Southeast regions.  In addition, our network powers technology solutions such as Hosted Voice, Security and Cloud.

We have engineered our entire company operations to put our customers at the very center of everything we do.  We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure.  We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets.  We exist purely to help businesses within our footprint be successful.  Come join us as we continue to grow and provide our customers a superior customer experience.


***********Segra offers a robust benefits package to our full-time employees, which may include:  Medical, Dental, Vision, Life Insurance, 401K, Tuition Reimbursement, Gym Reimbursement, Vacation/PTO, Holidays, Personal Days, and more!*************


Segra is an Equal Opportunity Employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identify), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in and employee organization, retaliation, parental status, military status or other non-merit factors

How to apply:
Visit to submit your resume and application.


SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.


Other details

  • Pay Type Hourly
Location on Google Maps
  • North Carolina, USA
  • South Carolina, USA
  • Virginia, USA
  • West Virginia, USA
  • Virtual