IT ENGINEER - SR. SUPPORT TECHNICIAN

Waynesboro, VA 22980, USA Req #1589
Thursday, October 27, 2022
Who are we?
 
We are Segra.  We are one of the largest independent fiber network companies in the Eastern US.  Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in, IP, Ethernet, and dark fiber architectures, as well as high performance data centers throughout the Mid-Atlantic and Southeast regions. In addition, our network powers technology solutions such has Hosted Voice, Security and Cloud. 
 
We have engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets.  We exist purely to help businesses within our footprint be successful. Come join us as we continue to grow and provide our customers a superior customer experience.  
 
Are you ready?

Segra is searching for a dynamic and experienced IT Engineer – Senior Support Tech to work in Waynesboro, VA  and provide hands-on and remote support and administration of PC’s, printers, phones, accessories and peripherals, participate in an on call rotation for remote support of end users.

The technician also takes a lead role in managing and supporting proprietary and orphaned systems within the Engineering, Telecom, and Corporate Security Access areas. Serve as front line physical support for the entire ITS department, and some non-ITS departments or outside vendors by receiving first contact trouble calls, prioritizing troubles by severity and resolution responsibility.

Primary duties include:
  • Work on-site to resolve troubles, install equipment, or move existing equipment to best suit the needs of the local department or management.  Deliver new PC’s and equipment to remote locations, sometimes requiring long distance travel or overnight stays.
  • Build new or rebuild existing PC’s or add new functionality by adding software or hardware or peripherals.   Test new software or hardware for functionality and ability to interface with our current standard setup of software and hardware.  Install new hardware or software, and provide first tier training on its use.
  • Answer trouble calls, troubleshoot and resolve troubles, or transfer issues to the appropriate department or vendor.  Interface with software and hardware manufacturers to resolve compatibility or error issues.  Contact repair vendors to arrange for repair and replacement of equipment.  Coordinate with non-ITS groups to assist in trouble resolution of proprietary and non-standard systems.  Provide technical support to the PC Techs and provide field leadership to address the tougher issues.
 
Qualifications
  • Education:  4 year degree or equivalent experience
  • Experience:   9 years working as a Support technician or equivalent skills.  Microsoft 365 Role Based Certification desired, A+ Certification, Net+ Certification, familiarity with Microsoft networking and Cisco Networking, familiarity with .NET environment, Microsoft Office, logical hardware and software troubleshooting skills, IP Phones, IOS and Android devices, LAN/WAN troubleshooting skills.
  • Key Competencies:  Strong customer service and project management skills.  Proven Team Lead or Senior level leadership over a group of peers. Must be able to operate with minimal supervision. 
 
Segra is an Equal Opportunity Employer and prohibits discrimination of any kind.  Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
 
How to apply … 
 
Visit www.segra.com/careers to submit your resume and application.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.
 

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

Other details

  • Job Family 50
  • Pay Type Salary
Location on Google Maps
  • Waynesboro, VA 22980, USA