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Sr. Director, IT Operations & Integration - Legence

Minneapolis, MN, USA ● San Jose, CA, USA Req #627
Monday, November 14, 2022
Legence, a Blackstone portfolio company, is an Energy Transition Accelerator™ that provides advisory services and implementation focused on financing, designing, building, and servicing complex systems in mission-critical and high performance facilities. With five decades of expertise in the built environment, Legence has a proven track record of reducing carbon emissions, implementing renewables, lowering utility costs through efficiency consumption, and making systems run better at unmatched speed and scale.

Sr. Director, IT Operations and Integration 

Location: San Jose, CA or Minneapolis, MN 

Position Overview
The Director, IT Operations and Integration oversees the IT Operations function.  
The primary responsibility of this position is to manage the technology teams that support network server infrastructures, client hardware and software, account management and controls, and asset management (SW/HW) ensuring that they are aligned to support Legence’s business objectives.  This position is accountable for the operations of all technology infrastructure which includes data center (Azure), network, identity, email/calendar, telephony, service monitoring, service desk, end use devices, storage, and related software.  

This position also collects and reports on our IT KPIs.  This includes tracking priority and status of ongoing/proposed initiatives, our financial performance as we as operational (sla) performance.
This position leads our IT M&A engagement with both acquisitions and divestments.  This includes developing and coordinating the execution integration playbooks andperforming potential target due dilligence

This position partners with their peers in IT Infrastructure Engineering, Enterprise System Engineering and Security functions to delivery world class solutions to our employee base and power our enterprise.  

This position provides thought leadership to shape Legence’s operational architecture.  This individual will develop and drive consistency across a broad technical landscape (e.g. Azure, Enterprise Network).  This individual has the capability to take explicit business requirements as well as implied requirements (extrapolation) into technical solution designs consistent with Legence’s architecture principals.  This person is then able to implement those solutions either directly or by proving leadership and oversight to others (internal and external).  This position will define and implement consistent ITSM (IT Service Management) capabilities (service desk, device engineering, change control, asset mgmt., etc) across the enterprise.  This position will report to Therma’s CIO.

  • Provides leadership and best practices to the Operations team and IT overall and is highly customer focused
  • Delivery of 24-month rolling operational roadmaps
  • Development of enterprise standards, and the IT operations governance process (ITSM).
  • Establishes a metric driven approach to solution and operational delivery
  • Establish and measures Service Levels appropriate to the business need
  • Is passionate about our user’s experience
  • Collects and reports IT wide KPIs including overall financial performance
  • Designs integration playbooks for rapid integration of new acquisitions
  • Performs due diligence of potential acquisitions from an wholistic IT perspective
  • Communicate internally and externally at varying levels of management, including communication technical information to non-technical audiences
  • Develop delivery model for Enterprise Systems that effectively leverages partners for application development and support
  • Be able to effectively communicate with key stakeholders build networks across IT, Users and Partners
  • Architect solutions by mapping user requirements and functional design to reusable end-to-end business application solutions
  • Define Non-functional requirements
  • Engage in senior level business decision discussions related to agility, business value, and business processes
  • Deliver and articulate effective strategic presentations to audiences of all sizes.
  • Manage projects through the entire project lifecycle, this includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high user satisfaction.
  • Mentor members of the technical team helping grow and shape their development
  • Remain current with emerging delivery methodologies and technology trends

Qualifications / Requirements: 
Degree in MIS/Engineering or equivalent work experience
Experience leading IT Service management functions (asset management, change management, service desk, device engineering)
14+ years of experience working in large scale IT environments and/or consulting experience (including 5+ years in a 24/7 high availability, multi-site enterprise environment)
Experience working with cloud delivery providers (i.e. AWS, GCP, Azure).  Azure experience preferred 
Strong operations architecture background for end to end solution delivery
Experience designing incentives and SLAs to manage application support
A strong understanding of IT environments and technology across multiple industries 
Experience with both waterfall and agile delivery methodologies 
Experience developing and operating applications serving multiple functional areas (e.g  Finance, Sales, HR, Collaboration)
Experience working with off-premise application delivery models (i.e. SaaS, iPaaS, IaaS)  Azure experience preferred 

Unable to provide sponsorship for this position. 

#LI-JS1 #LI-Hybrid 
Health and Welfare Benefits
  • Health and Welfare
  • Medical
  • Dental
  • Vision
  • Prescription drug
  • Employee assistance program
Personal Benefits
  • Paid vacation
  • Company-paid holidays
  • Sick leave
  • Bereavement leave
  • Jury duty
Financial Benefits
  • 401(k) retirement savings plan
  • Company-paid long-term disability insurance
  • AD&D insurance
  • Life insurance
Contingent Employment Statement
Offers of employment for this role may be contingent upon successfully passing a background check and/or drug screen. Execution of screens will vary based on role requirements and Company policy. All background checks and drug screens will be done in accordance with applicable federal, state, or local law.
Equal Employment Opportunity Employer
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law 

Reasonable Accommodations
If you require assistance applying online, email ta@wearelegence.com. Please include a description of the specific accommodations you are requesting as well as the job title and requisition number of the position for which you are applying. If you are selected for an interview, please notify your recruiter of your accommodation needs. All efforts to provide reasonable accommodations will be made. 

To all recruitment agencies
Legence and its affiliate companies do not accept unsolicited agency resumes. Do not forward resumes to our career’s alias or employees of Legence and/or its affiliate companies. Legence and/or its affiliate companies are not responsible for any fees related to unsolicited resumes.

Other details

  • Pay Type Salary
  • Travel Required Yes
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Minneapolis, MN, USA
  • San Jose, CA, USA