Faith House Emergency Shelter - Lead Case Manager

Glendale, AZ, USA Req #1062
Wednesday, November 23, 2022

Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area.  Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability.
A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.



·         Role model appropriate behaviors to callers on the hotline and clients in the shelter, at all times, utilizing trauma informed principles and practices 

·         Provide case management, crisis intervention, domestic violence education, and resources and referral services to callers on the crisis hotline and to clients in the shelter. 

·        Communicate with hotel/motel and/or transportation agencies for client placement in overflow program and convey information appropriately to internal programs 

·         Be responsible for issues relating to admission and discharge, in conjunction with the programs definition and policies as relevant to program/client needs. Assign caseloads to case managers as appropriate.  

·         Perform screenings, lethality assessments, and basic needs assessments for potential clients according to procedure. Assist with the introduction of program and facility orientation to incoming clients. Assist with client intake/exit paperwork as needed 

·         Provide referrals and/or coordinating transportation for households to community services as relevant to client need. 

·         Facilitate and coordinate discharge planning transition and follow up according to plan. Monitor case managers completion of these tasks for their assigned cases.

·         Be available and responsive to individuals and families during hours on shift.

·         Assist with regular cleaning of shelter units, office/workspace, and common areas; assist with sorting/organizing donations and deliveries.

·         Facilitate team meetings as needed and suggest trainings, activities, and opportunities to promote self-care.


            We are looking for dedicated individuals who work well in a team dedicated to helping others in the community to make a difference and change lives. This work consists of helping others who are going through a rough patch get back on their feet by providing them with resources and tools they can use once they leave the shelter environment. If this sounds like an opportunity that fits your next career path, then we encourage you to apply 

SCHEDULE: Monday-Friday 5pm-1am

PAY: $20.00/HR





·         High School or GED required.

·         Associate or Bachelor’s Degree, preferred.

·         Bilingual verbally in Spanish, preferred.




  • 3+ years of experience working with domestic violence population, in shelters, or other closely related human services experience; OR relevant higher education courses may be substituted for experience.  
  • 1+ year experience working in Case Management required 
  • Experience working with domestic violence, homeless or economically disadvantaged population preferred   
  • Knowledge of community resources 
  • Knowledge and/or experience with trauma informed practices     



  • Class One Fingerprint Clearance Card 
  • Valid Driver’s License with reliable transportation 
  • Current Auto Liability Insurance 
  • 39 Month Motor Vehicle Record 
  • Must Be At Least 21 Years of Age 

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records.

A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.

BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment.

For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

Other details

  • Pay Type Hourly
Location on Google Maps
  • Glendale, AZ, USA