Technical Specialist II - Sr. Microsoft Support

LANDSTAR SYSTEMS, INC.

Job Description

Job Title: Senior Technical Specialist

Department: Tech Services

Reports To: Manager

FLSA Status: Exempt, Grade 52

SUMMARY

Test, install and support new equipment and technologies; (ie smart phones, SCCM, MDT). Support, monitor, test and troubleshoot hardware and software problems pertaining to the network and users at the remote sites.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Support and maintain the office computer systems of the Landstar System, Inc remote sites and Orientation Centers.

Support field representatives and remote personnel with network connections to Landstar.

Secure the network from outside threats (i.e. viruses, hackers, and hostile programs).

Manage deployments of operating systems, applications and other technologies within the network.

Ability to learn and implement emerging technologies.

Build and maintain network computer systems.

Effectively create standard documentation, procedures and best practices.

Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.
 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be self-motivated to acquire new skills and abilities related to emerging technologies. Communicate effectively with users and team members, actively participate in team meetings, and implement continuous improvement.
 

REQUIRED SKILLS

Working knowledge of Microsoft Deployment Toolkit (MDT/WDS)

Working knowledge of Microsoft System Center Configuration Manager (SCCM)

Knowledge of Microsoft workstation and server operating systems (Windows 7, Server 2008)

Knowledge of TCP/IP and basic networking topology

Knowledge of Microsoft Remote desktop Protocol (RDP), Dameware

Advanced knowledge of computer hardware and troubleshooting

Advanced knowledge of computer peripherals and troubleshooting

Experience with Active Directory (Account creation, modification, policies, and registry)
 

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to read, write and speak English.
 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
 

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl; and lift or move up to 50 pounds. There are no specific vision abilities required by this job.

Ability to sit at workstation for 8 hour shift and perform extensive computer and telephone work.
 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.