50561 - Switchboard/Receptionist - 351 - BCO Services

Hours: 8am to 5pm EST, Monday through Friday 

Landstar offers  Excellent benefits package including 2 weeks vacation after 90 days and another 2 weeks vacation after 1 year of employment, medical and dental insurance, flex time, 8 paid holidays per year and 401K!

SUMMARY

Answer and direct incoming telephone calls to the proper department and/or individual. Primary Operator, Receptionist and Greeter for the company.  Administrative clerk duties

ESSENTIAL RESPONSIBILITIES include the following.

• Manage calls on the main incoming telephone lines on a timely basis.
• Greet visitors in a professional manner. 
• Determine visitor needs and contact the appropriate party
• Direct applicants to www.Landstar.com for open positions
• Process miscellaneous mailings (mail merge)
• Update various spreadsheets and forward to appropriate groups -

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS

• Basic knowledge of Excel and Word - more than simply inputting data –
• Basic knowledge of switchboard, preferred – will be backup/portion of position
• Good communication skills
• Good people skills
• Problem solving skills, preferred
• Friendly attitude
• Customer service oriented

EDUCATION and/or EXPERIENCE

• Minimum Education - High school diploma or general education degree (GED) required
• Minimum Experience -Six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read, write and speak English.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.   The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
• Ability to sit at workstation for 8 hour shift; perform extensive computer and telephone work.

WORK ENVIRONMENT 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

DUTIES

• Manage calls on the main incoming telephone lines on a timely basis.
• Greet visitors (customers/vendors/applicants) in a professional manner. 
• Determine visitor needs and contact the appropriate party (contact Security for visitor badge and contact escort if visitor will be entering the building)
• Direct applicants to www.Landstar.com or applicant room for open positions
• Report any telephone problems to Supervisor (ring backs, extensions not being forwarded to proper person, phone line problems, etc.).
• Retirement letters – (simple Mail merge or hand type “best wishes” on your retirement letters
• Star of Quality letters (Print nomination and screen shot, start form letter, document letters, mail)
• Update BCO Requested Changes to Tractor Profile (phone # updates)
• Update load count report spreadsheet each day; when completed forward to Load Count Group distribution
• Input Profile updates daily
• Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
• Other duties may be assigned.
  

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.