Sales & Service Representative I - Ogunquit

Scope of Work

The individual in this role will be highly proficient in processing transactions, including new account opening, complex customer interactions, and problem resolution. The individual will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a superior level of customer service.

Essential Functions (3)

• Sales – Responsible for the sale and service of all deposit and consumer loan products and provides qualified referrals to other business lines. Meets assigned sales and referral goals.

• Customer Experience – Displays the following attributes:  friendly, outgoing, projects a positive image, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.

• Team Support – Provides support and assistance to other branch staff by maintaining proficiency with technology, policies and procedures in order to process a variety of transactions accurately and efficiently. Such transactions may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults.  

Other Duties and Responsibilities:

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Certifications/Licenses Required:

• Required to be registered with the Nationwide Mortgage Licensing System and Registry

Desired Knowledge, Skills & Abilities:

• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of banking regulations is preferred
• Ability to adapt to change

Desired Job Experience:

• 1-2 years of related experience in financial services
• Experience in a professional, service focused and fast-paced environment

Desired Education:

• High school or General Education Diploma

Working Conditions/Minimum Physical Requirements:

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards 
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion