Customer Service Counter Sales (Part-time) - Nippon Rent a Car-HHV

735 Iwilei Rd, Honolulu, HI 96817, USA Req #78
Tuesday, June 7, 2022
JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands.  The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

PRIMARY RESPONSIBILITIES: Provide customer service for rental car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services.

Knowledge, Skills, and Abilities:

* High school graduate.

* Possess at least one (1) year experience in customer service, travel industry experience is desirable.

* Able to professionally and effectively communicate in English and Japanese (written and verbal).
* Possess working knowledge and skills of basic computer systems and software, application programs, e-mail, and standard office equipment.

* Possess valid Hawaii Driver's License with clean abstract.

Working Hours:
* Shift work variable between 7:00 a.m. - 6:30 p.m., Sunday-Saturday, and holidays, as deemed necessary.
* Part-time generally works up to 20 hours per week.

* Must be able to work a flexible schedule including weekdays, weekends, and holidays.
* Regular attendance at the workplace is required.

* Travel to other office/work locations required; subject to varying environmental conditions, including but not limited to weather conditions, noise, dust, fumes and vehicle exhaust.

Physical and Mental Demands:

1. Able to work cooperatively with others and deal constructively with conflict;

2. Able to exercise self-control and handle stressful situations;

3. Able to work with alertness, attention to detail, and handle multiple tasks.

4. Able to process information quickly to assist staff in other areas.

5. Constant – vision, hearing;

6. Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;

7. Occasional – pushing, pulling/carrying less than 25 pounds;

8. Occasional – walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;

9. Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds;

10. Seldom – running, crouching;

11. Not applicable – carrying more than 50 pounds.

Communication Demands:
1. Constant – requires talking and written communication to co-workers, customers and outside trades persons and vendors;

2. Constant – requires talking on the telephone, responding to written or verbal requests of co-workers;

3. Constant – requires training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;

4. Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites.

5. Seldom – requires receiving training/giving verbal instructions;

6. Not applicable – supervising others.


JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.

Other details

  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • 735 Iwilei Rd, Honolulu, HI 96817, USA