Senior Director

463 7th Ave, New York, NY 10018, USA Req #3087
Thursday, November 17, 2022

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.


Reasons you’ll love working with us:


  • If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
  • We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.


  • With 70 locations throughout the five boroughs, you can work close to where you live. 


  • Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.


  • We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.


  • You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.


How you can make a bigger difference: 

The Jewish Board’s Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve.  Our staff use a culturally affirming, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency.  Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.



The Senior Director for Program Operations, working closely with the Chief Operating Officer (COO), will lay the groundwork and help create a state-of-the-art administrative support structure for operating high quality, impactful programs.  The Senior Director’s role is to continually improve operational effectiveness and efficiency in order to amplify impact of Jewish Board programs through consistent, accurate, and smooth management of all agency programs.   As an initial primary project, the Senior Director for Program Operations will take the lead on understanding, documenting, implementing, and monitoring key programmatic workflows that support program billing and operations at The Jewish Board.  Working with key program and administrative leadership, the Senior Director will design and implement a process for developing clear workflows and “Playbooks” to maximize program efficiency and billing thereby allowing Jewish Board programs to serve more clients while maintaining an excellent standard of care.  A significant challenge for many of the program divisions is to operationalize complex regulations and keep up with regulatory changes while insuring that programs’ administrative and clinical workflows are continually maintained, especially in times of staffing shortages or leadership changes.  The Senior Director for Program Operations will lead a small team in working closely with programs throughout the agency to create “Playbooks” that document program workflows and to ensure that those workflows are implemented and function effectively. 

The Senior Director for Program Operations will report to the Chief Operating Officer,      work closely with the Executive Program Directors and Chief Clinical Officer, and collaborate closely with support departments.  Together, the Executive Program Directors and the Chief Clinical and Chief Operation Officer team provides leadership to help programs continually improve quality of care, clinical standards, use of evidence-based models, client experience and outcomes, effective and efficient operations and fiscal performance. 




  • Provides vision and execution to develop a playbook tool that documents the requirements of Jewish Board programs in shifting healthcare, clinic, and residential environments, recognizing the impact of effective operations, processes, standards, compliance and quality on successful service design and delivery.  Works closely and effectively with leadership from programs, Finance, Compliance, Internal Audit, and Legal to ensure that playbooks reflect all program requirements and that they are presented in a format that is easily usable by programs.


  • Pilots the playbook standard and leads a process for scaling playbook development, evaluating effectiveness, and integrating its use into daily program operations.


  • Develops and/or hones a detailed understanding of the wide range of programs operated by The Jewish Board.


  • Direct supervision of a small team of project implementers.  Provides leadership and direction to staff and develops talent.  Ensures appropriate training and supervision is provided to all staff.


  • Considers race, class, culture, religion, sexual orientation and an anti-oppression approach in service design, service delivery and program operations. 


  • Ensures compliance with internal and external policies, procedures and regulations


  • Utilizes data to inform planning, service delivery and overall management


  • Leads and/or assists with other program operation projects designed to improve standardization, effectiveness or efficiency.


  • Travels to program sites as needed
  • Collaborates with agency programs and departments to achieve “best in class” services and to achieve operational efficiencies and gains. 


  • Ability to maintain the integrity of the agency’s reputation with the public, regulatory authorities, and business clients.


  • Other duties as assigned by the COO.



  • Master’s Degree in a relevant field required
  • Minimum of 5 years of program leadership experience with a plus being prior experience in a human services, mental health, substance abuse, child welfare, or healthcare organization
  • Significant familiarity with human services funders, regulations, and programs models used in New York State. 
  • Significant experience in program development with proven budgetary and fiscal responsibility.
  • High level of business acumen and understanding of process management, analysis, reports, and strategic planning
  • The ability to work effectively with all levels of staff and management
  • Proven analytical skills and business acumen
  • Able to analyze complex situations, develop conclusions and execute strategic interventions at a very high level


If you join us, you’ll have these great benefits:


  • Generous paid time off in addition to 15 agency holidays and 15 sick days
  • Affordable and high-quality medical/dental/vision plans 
  • Tuition assistance and educational loan forgiveness
  • Free continuing education opportunities 
  • 403(b) retirement benefits and a pension
  • Flexible spending accounts for health and transportation 
  • 24/7 Accessible Employee Assistance Program  
  • Life and disability insurance 
  • Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.


More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

  • Job Family Program Administration [500s]
  • Job Function Directors
  • Pay Type Salary
  • Employment Indicator 8810 - Clerical Office Employees NOC
Location on Google Maps
  • 463 7th Ave, New York, NY 10018, USA