Incident Management Operations Coordinator

Richmond, VA, USA Req #301
Thursday, October 20, 2022

Iteris is seeking an Incident Management Operations (IMO) Coordinator to support our 24-hour Traffic Operations Center. Using cutting-edge technology, the ideal candidate will be monitoring traffic incidents across North America. This will be an overnight shift starting from 9:30pm and ending at 5:30am. Because we monitor real-time traffic, our shifts can be flexible and tend to be non-traditional, so if you're flexible and looking for overnight shifts, this job may be right for you. This entry-level position will be full-time (40 hours per week). A strong candidate will be local to the Richmond area and candidates from all backgrounds are encouraged to apply.

What you will be doing:

  • Proactively enter, edit, and monitor traffic incident information derived from Iteris data feeds
  • Monitor cameras, live traffic probes, online traffic reports, social and commercial media, police/fire scanners, and other sources
  • Be able to work well under pressure to curate traffic incidents quickly and efficiently
  • Communicate with local agencies regarding traffic incident information
  • Report Iteris system performance and feed reliability issues
  • Document and maintain traffic incident records as required
  • Other tasks as may emerge from time to time

What you need to be successful in this role:

  • High School Diploma/Equivalent
  • Basic knowledge of Microsoft Windows, Office, and popular online mapping applications/services
  • Prior experience in traffic, mapping, or dispatch is a plus but not required

What’s in it for you:


  • Incentive-based yearly bonus
  • 401(k) retirement savings plan with immediate matching
  • Generous Paid-Time-Off (PTO) benefits
  • Comprehensive medical, dental, and vision coverage
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Family-friendly programs
  • Education assistance program
  • In-house training programs


Iteris, Inc. [NASDAQ: ITI] is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility Platform, our cloud-enabled end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey!


Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer.  We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law.  Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

  • Pay Type Hourly