Retail Operations Specialist/Analyst

SUMMARY

Under the general supervision of the Retail Operations Manager, the Retail Operations Specialist/Analyst will support all aspects of Retail Operations.   This position will report directly to the Retail Operations Manager.

Desired competencies include: proven administrative, project and analytical skills with a high degree of accuracy and attention to detail.  Must be customer service orientated.  Ideal candidate must be able to establish priorities under tight deadlines and have a proven track record as a motivated, self-starter who can work on multiple projects and priorities within a fast-paced environment. 

MAJOR RESPONSIBILITIES include but not limited to:

Operations Support

• Assist in the day-to-day operations of the company-operated retail stations.  May require after-hours support during as needed.
• Helps supervise Store Managers by providing coaching, professional development and performance management.
• Assist in the implementation of merchandising programs, image enhancements and customer service programs.
• Ensure proper execution of merchandising plan including promotions, in-store merchandising, point of purchase materials, and analysis of promotional results.
• Work with Store Managers on operational issues including safety, security, regulatory compliance, sales, operations, labor scheduling process, safe food handling and quality control.
• Responsible for maintaining operational compliance for all permits, licenses, certifications and training.
• Ensure all station compliance documentation received on time and reviews for any questionable events.
• Assist with responding to and resolving customer complaints.
• Conduct station inventory and compliance audits.
• Coordinate hiring, customer appreciation, credit card solicitation and other promotional events.
• Pull monthly data and distributes to other functional team members.
• Conducts data analysis of station trade areas, competitors, and customers.

Back Office System Support

• Troubleshoot item scan errors by working with Station Managers and PDI Support services to resolve
• Pull monthly station reports and distributes to key stakeholders including station managers and account managers.
• Pull ad-hoc reports as needed to support account managers.
• Work with category managers to identify monthly product promotions. Sets promotional prices and periods.

Admin Support

• Order station signage and hardware as needed and coordinates installation with maintenance department.
• Coordinate in-store equipment replacement with maintenance department as needed.
• Order and deliver office supplies, equipment or other business-related items to stations as needed.
• Prepare, print and distribute in-store promotional signage to stations as needed.

OTHER DUTIES

• Special projects as directed by the Retail Operations.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• Five to ten years of Project Coordinator, Analyst, C-Store operations experience
• Proficient skills in Microsoft Office Products such as Word, Excel, Access and Power Point
• Proven experience dealing with confidential and proprietary information
• Ability to execute, modify and implement business programs
• Ability to analyze sale trends, financial performance, market dynamics and industry trends to improve profitability of business units
• Valid driver’s license in good standing; frequently drives to various station locations and off-site meetings
• This position is considered safety sensitive

DESIRED SKILLS & EXPERIENCE

• Bachelor’s degree preferred
• Retail industry background.  Overall knowledge of retail store operations and merchandising is desirable
• Ability to use/learn PDI (retail inventory software program)
• Project management experience is desirable

OTHER REQUIREMENTS

• Willingness to commit to The Island Way (IES core values of): Kīnāʻole, Aloha, Lōkahi and Hoʻohana
• Pass background check including periodic job-related physical abilities testing as required
• This is a safety sensitive position and random drug testing is required
• Valid driver’s license with clean abstract
• Willingness to devote the time as needed to meet packet and task deadlines
• Willingness to maintain or increase skills

PAY and BENEFITS

Island Energy Services offers a competitive salary with qualifications and experience.  The salary range for this positions starts at $75k to $97.5k, commensurate with experience.  Island Energy Services also offers a generous benefits package to include medical, dental, vacation, sick leave, 401k plus employer matching, life insurance, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to use hands, hands to finger, handle, or feel objects, tools or controls to talk or hear.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 20 pounds and occasionally lift and /or move up to 30 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus. 

SPECIAL REQUIREMENTS

Employment is contingent upon successfully passing an employee reference check, drug test, criminal background check and a five-year motor vehicle history check.  This is a salaried non-exempt position under FLSA regulations.