Patient Sales Director

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider. Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

The Patient Sales (PS) Director will lead a team of sales managers and sales representatives to meet and exceed business objectives. The key duties will include hiring and developing members of their team, creating, and executing sales strategies, and developing and managing the Sales department budget.   

The PS Director will be responsible for the performance of their team which will include managing and driving the sales process to deliver results. This position will be responsible for ensuring that their team follows both regulatory and company requirements. The PS Director will work closely with the VP of Patient Sales and the VP of Marketing to implement comprehensive sales programs and strategies in alignment with key corporate initiatives.
 

Responsibilities (Specific tasks, duties, essential functions of the job)     

• Lead, motivate, mentor, develop, and retain a team of PS Managers to meet business objectives, Key Performance Indicators (KPIs), and drive profitable, sustainable growth
• Develop and execute an aligned business plan, which delivers product sales growth, and volume objectives, while effectively addressing the unique needs and requirements of the customer and the marketplace
• Collaborate extensively, at all organizational levels and cross functionally, with key internal partners to establish collaborative working relationships and effective operating networks to facilitate positive business interactions
• Coach and mentor direct reports on improving individual and team performance across all parts of the sales process, as well as effectively influencing internal and external partners to foster building mutual alignment, embracing challenging dynamics, and achieving business outcomes that are both patient-centric and company responsible
• Define business goals and objectives with aligned growth strategies to reach/exceed business performance goals
• Identify opportunities for sales process improvements and activate needed solution, through cross functional collaboration
• Provide regular oversight of market dynamics and approaches, assessment of core influences, business execution, and performance metrics
• Ensure all responsibilities of the team are carried out with adherence to the company policies and procedures
• Develop, lead, and execute talent management strategy to recruit, retain, and develop a productive onsite and/or remote sales team Patient Services Sales talent across the organization
• Work with PS Managers to help them develop and execute strategies to optimize leads, create strategic call plans, and develop a robust sales pipeline
• Work with fellow Directors and champion a strong culture of appreciating diverse thought, achieving goals together, caring and commitment to each other and to our patients
• Celebrate successes and reinforce strong performance management responses to continually monitor and measure PS Specialists’ productivity, motivation, and achievement of goals
• Strive to ensure that the team routinely meets or exceeds set goals for call volume, service delivery, and sales targets
• Ensure sales organization is meeting all compliance standards and expectations 
• Responsible for assisting with reporting, special projects, and any other work-related duties as needed
• Must have strong work ethic.
• Maintain regular and punctual attendance
• Comply with all company policies and procedures
• Assist with any other duties as assigned.

 

Knowledge, Skills, and Abilities

• Strong leadership skills – Ability to lead team to achieve sales targets and goals
• Coaching and Mentorship – Proven ability to coach and develop employees to drive critical business objectives
• Business Acumen – Able to solve complex problems and can work across an organization (marketing, finance, customer service, logistics) to marshal resources that will positively impact the productivity results of a sales organization.  Possess critical business thinking skills that show strength in analyzing key metrics (call activity, talk time, close rates, leads worked, etc.) so that action plans can be developed to improve performance across the sales organization
• Strategic Mindset – Ability to anticipate and prepare for various outcomes and prepare accordingly
• Staffing– Ability to help managers recruit, hire, and retain key talent to grow sales performance across the organization
• Technical Competency – Ability to effectively use CRM systems (Salesforce) and Telephony systems (NVM)
• People management – Manage a team of exempt and non-exempt professionals aligned to supporting the operational requirements of DTP and RDM (Training, Quality Assurance and Analytics)
• Must have strong work ethic.
• Attention to detail is required.
• Effective conflict resolution.
• Ability to mentor and motivate a large sales team.
• Analytical & problem-solving skills & ability to multitask.
• Solutions-oriented problem solver.

 

Qualifications (Experience and Education)

• Bachelor’s degree in Business, English, Communications, or related field of study, required
• MS/MBA/MA, preferred
• 10 years’ proven sales experience
• 5+ years management experience with experience leading managers
• Advanced proficiency in Microsoft Office, required

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted. Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legallyprotected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm;http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. The pay transparency policy is available here: https://www.dol.gov/agencies/ofccp/faqs/pay-transparency Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.

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