IT Business Analyst - CRM III

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider. Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

The IT Business Analyst will be a liaison resource supporting Inogen’s business stakeholders to support internal end users utilizing the CRM and integration systems. This position will conduct interviews, lead discovery sessions, collect business requirements, create business system solutions, and provide on-going business system functional support to assigned business area. The IT Business Analyst will apply functional knowledge in the implementation and administration of standard and custom business system functionalities. This role will work closely with other members of the IT team, different business units and 3rd party vendor partners to analyze business processes, propose business process & system improvements.

Responsibilities (Specific tasks, duties, essential functions of the job)

IT Business Analyst I

• Participate in the full application life cycle from technical design to development, testing, and deployment of requirements.
• Support multiple projects concurrently.
• Prioritize and accomplish estimated project timelines with Project Manager and team manager.
• Produce and manage the functional and system requirement documentation of business processes and feature or functional training materials supporting business needs.
• Manage the creation of IT project & change management lifecycle documents such as business requirements, solution designs, implementation schedules, data migration plans, test plans, training plans, and rollback plans.
• Participate in end-to-end testing of new or enhanced functionality.
• Be the primary subject matter expert for their business customers and the interface between the Business owners and the IT System Analysts & developers for Inogen business systems.
• Troubleshoot and debug application systems, reports and interfaces.
• Support and assist end user in the use of the Inogen business applications.
• Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements, or enable business unit to improve workflow processes.
• Utilize hands-on experience to suggest solutions by creating or enhancing permission sets, workflows, process builder in Sales/Service Cloud
• Understand the Service business process and propose the quality implementation using the salesforce (Service Cloud) functional solutions.
• Offer business stakeholders, the best practice in specialized processes such as Lead Management & Campaign Management within Salesforce or similar CRM
• Assist in identify opportunities for business process improvement. Works closely with business stakeholders to inspect their business and department process quality and prioritize opportunities for improvement. Assists management in understanding process bottlenecks and inconsistencies.
• Assist business stakeholders with Salesforce Reporting.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties as assigned.

IT Business Analyst II

In addition to items listed for IT Business Analyst I an IT Business Analyst II may also be responsible for the following.

• Identify, develop, manage, and execute analysis to uncover the areas of opportunity and present formal business recommendations to contribute to business annual goals and roadmap. Lead small business process initiatives and continuous improvement efforts.
• Can serve as point of contact for business relationship management for assigned business areas.
• Build a clear requirements development strategy and work with business partners, systems analysts and Consulting Partners to resolve support issues.

IT Business Analyst III

In addition to items listed for IT Business Analyst II an IT Business Analyst III may also be responsible for the following.

• Serves in a proxy Product Owner role for departments by leading agile based projects and facilitating business prioritization within and across initiatives.
• Maintain collaborative relationships with external vendors to achieve project & company goals
• Participate in the evolution of team best practices, standards, and policies
• Stay current with the Salesforce releases and leverage the updates applicable to the company’s Salesforce Org. Offer strategic perspective and recommend forward-thinking solutions and develops strategies for business-critical solutions
• Provides input on enterprise-wide technology planning, and processes
• Applies In-depth evaluation of interlocking programs to lead development of long-term solutions

Knowledge, Skills, and Abilities

• Ability to work independently and be self-motivated in initiating and managing communication with varied level of authority.

• Excellent oral and written communication skills.
• Demonstrate capability of problem solving, decision making, and conflict resolution
• Ability to work cross-functionally to engage and influence key business stakeholders to fulfill requirements impacting various systems in use.
• Demonstrates an ability to perform under pressure and handle a demanding workload.
• Experience with developing solution designs from business requirements
• Strong relationship building and interpersonal skills
• Familiarity with supporting functionality built with Salesforce.com proprietary technologies: Visual Force and Apex code
• Knowledge of corporate business best practices and processes and translating the processes into functional and technical system requirements.
• Assists in business process initiatives and continuous improvement efforts.
• Strong business and technical analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements.
• Project management skills including ability to multitask, prioritize, set, and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.

Qualifications (Experience and Education)

Level III IT Systems Analyst III	Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance, Business management or equivalent, required. 6-10 years’ experience as an IT Business Analyst with Salesforce or similar CRM Systems, required. IIBA Certification - ECBA, CCBA or CBAP certified, preferred Salesforce certifications, preferred. Advanced knowledge/proficiency in Microsoft Office, required. Advanced knowledge/proficiency in supporting functionality built with Salesforce proprietary technologies: Visual Force and Apex code, required. A combination of training, education, and experience that is equivalent to the qualifications listed above and provides the required knowledge, skills, and abilities.

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted. Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legallyprotected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm;http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. The pay transparency policy is available here: https://www.dol.gov/agencies/ofccp/faqs/pay-transparency Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.

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