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Sales Operations Manager, Senior

Virtual Req #767
Monday, June 27, 2022
ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider. Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

The Senior Sales Operations Manager is responsible to provide sales support for the Direct to Patient (DTP) Sales team. This role will be responsible for creating detailed sales reports and provide sales assistance as needed to sales staff (sales reps, managers and directors).  The Senior Sales Operations Manager will make recommendations on process, procedures and policies that effect the efficiency and effectiveness of the DTP sales organization.  This position will be responsible to ensure that compliance standards and processes are being implemented across DTP.

Responsibilities (Specific tasks, duties, essential functions of the job)

  • Work closely with DTP Directors and Managers to provide the necessary tools to improve sales efficiency and effectiveness.
  • Assist DTP Management staff to standardize work processes and procedures for sales related activity.
  • Subject Matter Expert (SME) on how to effectively use the CRM to maximize DTP selling efforts.
  • Define and document critical processes to ensure that sales representatives are effectively managing their leads and opportunities. 
  • Update and communicate Lead Working Guidelines.
  • Ensure that DTP compliance requirements are being inspected and managed to SOX standards.
  • Work with DTP QA team to ensure alignment in meeting compliance standards.
  • Work closely with IT to ensure that CRM workflows and tools are meeting the needs of DTP.
  • Work in partnership with Training Manager to develop CRM and process tools in alignment with training initiatives.
  • Achieve project deliverables to scope within budget, timeline, and resource plans and constraints.
  • Develop analytic tools and applications, as needed.
  • Additionally, the Senior Sales Operations manager must be able to effectively work with CRM (Salesforce), lead distribution (NC2) and telephony system (NVM) tools to generate the awareness and visibility to key areas impacting DTP performance.
  • Maintain regular and punctual attendance.
  • Comply with all company policies and procedures.
  • Assist with any other duties as assigned.

Knowledge, Skills, and Abilities

  • Experience with Project Management related to CRM and other systems initiatives.
  • Excellent oral and written communication skills
  •  Ability to create and deliver presentations to sales team members, management and executive leadership. Solution-oriented problem solver.
  • Excellent planning, communication and organizational skills.
  • Strong relationship building and interpersonal skills
  • Proven ability to manage cross-functional resources
  • Lead a primary role in the deployment of enterprise CRM initiatives for sales organizations.
  • Must have strong work ethic.
  • Attention to detail is required.
  • Effective conflict resolution.
  • Ability to mentor and motivate a large sales team.
  • Analytical & problem-solving skills & ability to multi task.
  • Solutions-oriented problem solver.
  • Excellent planning, communication and organizational skills.
  • Ability to effectively interface with different departments within the company.
  • Willingness to travel (up to 25%).

Qualifications (Experience and Education)

  • Bachelor’s degree in Business, English, Communications, or related field of study, required. 
  • 7-10 years sales, project management or related experience, required.
  • 2-5 years’ sales management experience, required.
  • 2 year’s supervisory/management experience, with a minimum of three direct reports, required.
  • Advanced knowledge/proficiency in Microsoft Office, including MS Project, required.
  • Intermediate Knowledge/proficiency with and business analytic tools, required.
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted. Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legallyprotected characteristics. The EEO is the Law poster and its supplement are available here:; The pay transparency policy is available here: Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (972) 616-5668 and let us know the nature of your request and your contact information.

Other details

  • Job Function Management
  • Pay Type Salary
  • Employment Indicator Insider
  • Required Education Bachelor’s Degree