GOC Agent

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
  

More information is available at www.crisis24.garda.com

This Job Description is not a comprehensive list of all required activities, duties, or responsibilities as these may change at the discretion of the leadership at any time with or without notice.

Job Description

The embedded GOC Analyst position is focused on 24/7 operations and serves as the client’s single point of contact. Candidates must be detail-oriented, have a strong aptitude for communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on monitoring global events and reports from a variety of systems and tools. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience.

Essential Functions:

• Provide exceptional customer service via email, real time messaging applications, and  phone calls.
• Monitor and respond to a large volume of emails, messages, and posts.
• Handle a wide variety of administration duties.
• Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies.
• Write incident reports in the assigned format ensuring they are sent with correct grammar and spelling to provide situational awareness and communicate risks to the leadership.
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
• Assist in the planning and execution of risk assessment projects.
• Contribute to procedures and processes to standardize and enhance risk management.
• Work with the company’s various departments to assist the Management in understanding and implementing procedures and policies.
• Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms.
• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.

Qualifications:

• Ability to pass a mandatory 10-year background investigation vetting (inclusive of 6+ months' time in any other jurisdiction) - Required.
• GOC operations experience: 1 year – Preferred.

Additional Requirements:

• Have an interest or direct experience in critical incident management.
• Be well-versed in current technologies and open-source search methodologies.
• Be a competent user of Microsoft Suite and Google Suite.
• Be able to use multiple systems simultaneously whilst working at a fast pace.
• Be able to communicate effectively, both verbally and in writing.
• Be able to maintain a professional demeanor during stressful situations.
• Be able to quickly adapt and excel in dynamic situations.
• Have excellent organizational and time management skills.
• Have a demonstrated history of working effectively within a collaborative team environment.
• Maintain composure in dealing with authorities, executives, clients, staff, and occasionally the public.
• Be able to attend infrequent training events and meetings that fall outside normal working hours.
• Be fully flexible to work 8-hour shifts both days, swing, and nights, including weekends and holidays.

Work Environment & Physical/Mental Demands:

• With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required.
• Must undergo and meet company standards for background and reference checks.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting and/or standing.

Work Environment & Physical/Mental Demands:

• With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required.

Additional conditions:

• Office based position.
• Eligible to work in Australia without any restrictions.