Ambassador Outreach Worker - SOMA Rise

San Francisco, CA 94103, USA Req #239
Wednesday, January 18, 2023
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

  • HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
  • Employees qualify for public loan forgiveness programs
  • Training and professional development opportunities
  • Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

This is a union position.

Program participants are 18 and over adults who are under the influence of substances and need short term assistance and support in the safety of our Center. HR360 will be operating our SoMa RISE site in a manner that treats all participants with compassion dignity and respect; are staffed with EMTs, a wellness team including health workers, and safety monitors. The Center will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction.

Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration.

Ambassador Outreach Worker (AOW) in Harm Reduction Services act as both ambassadors to the community and provide street outreach to the surrounding neighborhood of the SoMa RISE Center. As Ambassadors, of the AOW provides information about the SoMa RISE program and acts as a liaison to the community , and, as Outreach Workers, the AOW provides direct referrals for potential participants from the community and on the streets for individuals who may benefit from our servicesour services. As a part of a collaborative team, along with EMTs, Health Workers, Safety Monitors and Supervisors, the Ambassador Outreach Worker will support the work of the Center by ensuring that we are taking all reasonable steps to ensure that our neighbors (both residents and unhoused individuals) feel safe and understand the mission of our program and how it serves the community. The Ambassador Outreach Worker must be able to effectively communicate with the public regarding the purpose of the SoMa RISE Program, whom it serves, what services that we provide at the center, how to have an individual referred to the program and how the whole community is a beneficiary of this program. The Ambassador Outreach Worker will model and demonstrate COVID transmission safety prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they encounter the public in the community surrounding the SoMa RISE center. Health Workers will be required to complete minimal documentation, regarding encounters and referrals to the center, as well as assisting in connecting our participants to ongoing services and supports, and others as they arise.

Key Responsibilities

Direct Service Responsibilities: Provide ambassador services to the community serving as a liaison between the SoMa Rise program and neighbors as well as homeless members for the community. Provide an outreach presence in the community on the streets surrounding the SoMa RISE Center. Representing HR360, providing accurate and easily digestible program promotion and education information to all members of the surrounding community and potential participants; Engaging with individuals who are unhoused and individuals from other marginalized populations in the surrounding area by modelling “Good Neighbor” practices to everyone, helping redirect individuals on the streets to needed services. Treat all individuals that they encounter with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles; Engage participants in compassionate ways to build motivation toward health initiatives in their own lives; Respond to participants’ needs, ensure that SOMA RISE values and protocols are being addressed, and, to respond to crises (e.g. conflict) and overdose with crisis de-escalation interventions and Narcan; Attend to individuals who need support on the streets and help to maintain safety on the streets for all our neighbors; Provide health education and support to those in need in accordance with harm reduction principles; Work as active team member along with EMTs, other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program and the immediate vicinity of the program; Complete SOMA RISE program referrals by arranging transportation or walking individuals to the center for Intake screening. Monitor the area surrounding SOMA RISE area for safety adherence and general well-being of all neighbors, and call SCRT or 911 when needed; If necessary, to provide proactive ‘warm-handoff’ referral and linkages for participants to hospital care, substance use treatment, health, and social services; Chaperone “fresh air” breaks, “smoking Breaks”, on-site food delivery service, and other onsite services. Model COVID safety measures by wearing appropriate PPE and socially distancing as possible. May also provide masks during outreach as appropriate.

Administrative/Compliance Responsibilities: Engage with community partners around participant referrals; Complete Ambassador Outreach Worker logs, document incidents, referrals and important observations about the neighborhood; Attending internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings; Along with Team, taking ownership to ensure the overall quality of customer and health services at program, and the help shape our positive reputation with the surrounding community as a “Good Neighbor.”

Training Responsibilities: Participate in ongoing trainings on radical hospitality, harm reduction, effective street outreach, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation. Basic drug knowledge, knowledge of the realities of being unhoused, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.

Other required trainings and those as assigned.

Education and Knowledge, Skills and Abilities

  • Education and Experience High School diploma or GED We value Lived experience of homelessness, illicit drug, and/or alcohol use.
  • Experience working with people who use drugs and people experiencing homelessness.
  • Experience working successfully with issues of substance abuse, mental health, criminal background, systemic racism, poverty and other potential barriers to economic self-sufficiency.
  • Proficiency with harm reduction, restorative justice and trauma-informed care.
  • Bilingual in SF threshold languages (preferred).
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.
  • Knowledge Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness.
  • Knowledge of Harm Reduction practices.
  • Knowledge of health and social services throughout the city of San Francisco.
  • Awareness and sensitivity to diverse and marginalized populations.
  • Ability to speak candidly and knowledgeably about drug use.
  • Ability to implement de-escalation techniques, follow safely protocols, and use sound judgment in making independent decisions.
  • Ability to work in a fast-paced and sometimes chaotic environment with people who can be high, who may have untreated mental and/or physical health challenges.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

We will consider for employment qualified applicants with arrest and conviction records. 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $24.00
  • Max Hiring Rate $27.00
Location on Google Maps
  • San Francisco, CA 94103, USA