Medical Technician (Med Tech) - NCSH Residential

Escondido, CA 92026, USA Req #153
Tuesday, January 17, 2023

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve  individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery.  Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

  • HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
  • Employees qualify for public loan forgiveness programs
  • Training and professional development opportunities
  • Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community. North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Medical Technician (Med Tech) works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. Med Tech provides supervision and oversite of the participants and children assigned the detox or behavioral health units with shifts ranging to provide 24/7 coverage. Med Techs provide facility coverage by supervising the participants during medication line, withdrawal management, and free time. This position is customer service-focused and is quick to take the lead in providing crisis intervention and participant stabilization. In addition, this position should have a high degree of self-awareness and the ability to stay calm under pressure.

Key Responsibilities

Direct Service Responsibilities:

  • Maintain a high degree of self-awareness and the ability to stay calm under pressure.
  • Assist with assessment, intake, transition, and discharge of participants entering/exiting the withdrawal management unit.
  • Demonstrate strong crisis intervention and participant stabilization skills.
  • Complete detox rounds and behavioral support rounds at 30-minute intervals and documents each round accurately.
  • Monitor participant progress in withdrawal management and maintains strong communication with the medical team.
  • Provides medical and behavioral crisis intervention and triages participants as needed within scope of practice.
  • Monitors the medication line and observes participant medication self-administration.
  • Documents participant medication self-administration with accuracy.
  • Works collaboratively with other members of the treatment team and communicates any behavioral concerns to the participant’s Case Manager, Mental Health Clinician, Counselor, Medical, and Psychiatrist.
  • Seeks consultation when encountering new and/or high risk medical or clinical circumstances.
  • Coordinate with referral sources for warm hand offs to and from the program.
  • Ensure Releases of Information are obtained and on file for all prescribing physicians of the participant.
  • Consultations with prescribing providers on behalf of Addiction Medicine Team (AMT).
  • Provide alcohol and drug counseling and support, maintain appropriate/ethical boundaries with all participants, monitor participant conduct, record participant activity, and inform treatment team of potential concerns.
  • Performs crisis intervention and communicates with treatment team as unforeseen situations arise.

Documentation Responsibilities:

  • Write and complete all progress notes within 72 hours of service delivery.
  • Maintain compliance with due dates for all clinical documentation.
  • Responsible for completing withdrawal management paperwork.
  • Documentation must be maintained in compliance with agency policy and procedures, HIPAA, 42-CFR, and funder standards.
  • Document all client UA’s using the UA form and a progress note.
  • Complete same day incident reports. 
  • Document withdrawal management rounds and behavioral support rounds every 30 minutes.
  • Files the documentation of the rounds in accordance with agency policy.
  • Maintain all medical documentation that includes, but is not exclusive to: Centrally Stored Medication and Destruction forms, Medication Self-Administration forms, Controlled Substance logs, Shift-to-Shift Count forms, Discharge Medication forms.
  • Ensure all medical documentation received from participants is uploaded into the electronic healthcare record and communicate to appropriate staff.
  • Document client updates and incidents in the facility log daily.

Administrative Responsibilities:

  • Answer telephone and respond to inquiries regarding withdrawal management services within 24 hours.
  • Responsible for signing off medications, counting controlled medications, reading log entries for up-dates, and recording all changes.
  • Maintain supplies for urine and oral fluid drug testing and ensures Chain of Custody for all positive tests. 
  • Collect, organize, and report results of daily urinalyses. 
  • Maintain stock of OTC medications and First Aid supplies. 
  • Act as liaison for removal of biohazardous waste.
  • As needed, assist Office Assistant with duties of checking in visitors and monitoring visits, ensuring participants sign in/out with a valid pass, monitoring participants when they return from off-site passes, and checking all bags upon entering the facility. 
  • Responsible for signing emergency passes when primary counselor is out of the office. 
  • Perform periodic facility checks to ensure and maintain the safety and security of the facility.

Training, Supervision, and Quality Improvement Responsibilities:

  • Maintain full compliance with Substance Use Disorder Counselor requirements for registration and certification.
  • Actively participate in agency and team meetings.
  • Participate in training opportunities.
  • Communicate collaboratively with all members of the behavioral health team including medical, mental health, substance use disorder, and other staff.
  • Completes all assigned trainings and Relias trainings in a timely manner.

And perform other duties as assigned.

Education and Knowledge, Skills and Abilities

Education, Certification, and Experience Required:
  • Registration or Certification as Medical Assistant from an approved/accredited California agency
  • High school diploma or equivalent.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.
  • Experience working with clients experiencing acute withdrawal from substances.
  • Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
  • One year of experience in a residential substance abuse treatment setting or a withdrawal management/detox setting.


  • Bachelor’s degree in related field.
  • Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.

Background Clearance:

  • Must not be on active parole or probation for a minimum of two years.
  • Ability to obtain and maintain satisfactory background check.

Knowledge Required:

  • Knowledge of and experience with providing trauma informed services.
  • Knowledge of issues related to substance abuse, mental health, and criminal background.
  • Knowledge of clinical documentation (treatment plans, progress notes, etc.).

Skills and Abilities Required:

  • Ability to work within a frequent changing project scope while maintaining overall direction and structured priorities.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Self-motivated, dependable, creative, and proactive approach to work; understands importance of working independently and within a team environment.
  • Ability to communicate well at all levels of the organization.
  • Excellent organizational skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to enter data into various electronic systems while maintaining integrity and accuracy of data.
  • Excellent verbal and written communication skills and interpersonal skills.
  • Ability to handle sensitive information in a confidential manner.

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $22.00
  • Max Hiring Rate $25.00
Location on Google Maps
  • Escondido, CA 92026, USA