815 Residential Services - Clinical Manager
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.
Benefits and perks:
- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
The Residential Clinical Manager functions as the on-site liaison between mental health services and other internal agency components as well as outside entities.
Primary responsibilities include: contributing to the creation of the clinical schedule, assigning clients to staff and student therapists, chairing and creating the agenda for the weekly mental health team meeting, QI/QA responsibilities in regard to staff Drug Medi-Cal (DMC) documentation, and coordinating care with the medical team, including psychiatry, at HealthRIGHT 360 (HR360) clinics. Functions as liaison between the Mental Health component and Substance Use component of treatment and collaborates with 815 program director. Oversight and collaboration with DMC treatment teams. Consults with the Intake Department to ensure clients meet criteria for admission to the facility.
The Clinical Manager performs these duties in collaboration with the Director of Behavioral Health Operations and 815 Program Director. Additional duties include assisting staff to achieve and maintain accuracy in multiple EHR systems, ensuring Mental Health clinical coverage, and providing or assigning crisis intervention services as needed. The Clinical Director also provides individual and group services to clients.
Administrative/coordinating Responsibilities: Acts liaison between the mental health facility staff and other internal agency components and outside entities. Assists facility staff in the creation of a clinical schedule. Assigns staff to groups and assigns clients to staff and student therapists. Ensures mental health coverage for the facility and actively manages therapist caseloads to ensure productivity meets agency requirements. Each therapist is expected to provide direct services weekly with a combination of group and individual services. Ensure mental health coverage for the facility (e.g., assists staff in coordinating time off, ensuring coverage during the holidays and minimizing gaps in coverage due to required trainings, etc.). Provides oversight for all treatment teams under the Drug Medi-Cal (DMC) model, which includes ensuring clinical team leaders/therapists meet with their teams on a weekly basis and attend to all administrative and compliance requirements, (e.g., adhering to strict DMC review and signature timelines for paperwork and completion of all action/follow-up items, etc.). Conduct Medi-Cal eligibility look-ups for clients referred for mental health services as well as for clients referred to HR360 clinics for medication evaluations. Send the clinic referrals from facility to the designated liaison at the clinic who handles Mental Health referrals. Receive clinic appointments and follow through to ensure staff and clients are aware of scheduled appointments. Assist to ensure timely correction of errors for staff relating to multiple EHR systems with a maximum turnaround time of 24 business hours. The Clinical Director will provide consultation as needed to staff at all levels within the facility. Assist with psychological crisis either directly or by assigning other mental health staff as appropriate. Clinical Director also serves to ‘set the tone’ of treatment by working to establish, maintain and foster an environment of safety within the treatment facility. Works to maintain and foster staff moral within the facility. Works to establish and maintain staff compliance with DMC documentation requirements.
Direct Service responsibilities: Conducts assessments, provides individual therapy, conducts curriculum-based classes and process groups, and provides crisis intervention services as needed.
Individual Treatment Responsibilities: Manages an individual therapy caseload. Performs individual psychotherapy services in a residential setting and on an outpatient basis as needed. Provides counseling, support and psycho-education about health and mental health problems that include screening clients for appropriate levels of services, assessments, treatment planning, case management, and referrals. Maintains confidentiality while working as part of a treatment team and adhering with program norms. Participates in case conferences, treatment planning and clinical discussions to provide holistic care. Communicates with prescribing psychiatrists regarding psychotropic medication compliance, side effects, and follow up appointments.
Treatment Setting Responsibilities: Facilitates/co-facilitates process and psycho-educational groups for chronically mentally ill adults with co-morbid substance abuse diagnoses. Assists Intake Department with initial psychological assessments for individuals seeking admission to program. Assists clients and their care coordinators with referrals and other linkages to community resources. Performs floor duties in the milieu that include (but are not limited to) assisting clients in coordinating outside appointments and transportation, overseeing client participation in program activities, monitoring medications compliance, and mediating client conflict when it arises. Actively participate with the treatment team to continuously assess and refine clinical programming efforts. Manages client risk and crisis intervention. On-call after hours phone rotation as well as rotating ‘Therapist of the Day’ responsibilities during regular business hours. Attends staff and agency meetings. Participates in agency trainings as required. Complies with Board requirements for license registration/renewal.
Documentation Responsibilities: Conducts assessments, completes ANSAs, develops treatment plans, completes release and consent forms, billing and reporting paperwork in hard copy and online in various electronic systems. Completes Medicare, Medi-Cal, and Drug Medi-Cal documentation and billing. Documents individual and group services delivered in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
And, other duties as assigned.
Education and Knowledge, Skills and Abilities
- California licensure or registration as a Psychologist, MFT, LPCC, or LCSW.
- Experience with Welligent/AVATAR EHR systems.
- Experience with Mental Health or Drug MediCal procedures.
- Minimum two years of experience in dual diagnosis substance abuse treatment in an inpatient or outpatient community mental health setting.
- Supervised experience in mental health or psychiatric setting with varied populations.
- Demonstrated clinical paperwork and record keeping abilities.
- Familiarity with trauma informed therapy models, cognitive–behavioral therapy, brief psychotherapy and psycho-educational approaches.
- Familiarity with working with psychotic and other severe mental health presentations.
- Ability to work as part of an interdisciplinary team.
- Clinical experience in performing risk assessment and crisis intervention.
- Clinical experience and understanding of issues related to HIV/AIDS.
Background Clearance Required:
- Must not be on active parole or probation, clear with OIG database.
- Culturally competent and able to work with a diverse population.
- Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
- Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.
- Familiarity with harm reduction models.
- Knowledge of DBT, CBT, MI and trauma based treatment highly desirable.
Skills and Abilities Required:
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
- Professionalism, punctuality, flexibility and reliability are imperative.
- Excellent verbal, written, and interpersonal skills.
- Integrity to handle sensitive information in a confidential manner.
- Action oriented.
- Strong problem-solving skills.
- Excellent organization skills and ability to multitask and juggle multiple priorities.
- Outstanding ability to follow-through with tasks.
- Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
- Strong initiative and enthusiasm and willingness to pitch in whenever needed.
- Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
- Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
- Knowledge of trauma, co-occurring disorders and substance abuse treatment.
- Knowledge of Clinical documentation (treatment plans, progress notes etc.).
- Experience working with criminal justice population.
We will consider for employment qualified applicants with arrest and conviction records.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
- Pay Type Salary
- Min Hiring Rate $105,000.00
- Max Hiring Rate $115,000.00
- San Francisco, CA 94117, USA