Street Outreach Worker/Crisis Responder - SVIP

San Francisco, CA, USA Req #161
Friday, January 13, 2023
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Our crisis programs include 24/7 street crisis response teams, drug sobering centers, Street Violence Intervention Program, crisis residential facilities, and other crisis services. These programs treats all participants with compassion, dignity and, respect in a welcome, trauma-informed, non-judgmental space.

Benefits and perks:

  • HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
  • Employees qualify for public loan forgiveness programs
  • Training and professional development opportunities
  • Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

Do you have experience working with street violence outreach? Are you action oriented with strong problem solving skills? Are you passionate about connecting at-risk youth with services to help them overcome barriers?  If so, HealthRIGHT 360 is currently looking to Street Outreach Worker position opening at our Street Violence Intervention Program in San Francisco! The ideal candidate for this position has knowledge of the Western Addition neighborhood, experience working in street or neighborhood violence and providing youth and community engagement. In this position you will gain experience facilitating workshops, mediating conflict, and working with high risk/in-risk youth. Sound interesting? Below you will find a more detailed description of some of the duties and requirements for this position.

Street Outreach Workers/Crisis Responders (SOW/CR) will respond to street violence under the operations of the San Francisco Street Violence Intervention Program, a street outreach and crisis response initiative created to reduce and intervene in youth related street violence for the City and County of San Francisco. San Francisco street violence refers to any severe conflict perpetuated by rival territories which may be initiated by turfs or other street associations’ rivalry. SOW/CRs will be part of a geographic team responsible for street outreach and crisis intervention in one of the following neighborhoods: Western Addition. The SOW/CRs will work closely with the Department of Public Health’s Crisis Response Team and San Francisco Police Department staff to deploy staff for prevention and intervention in street violence and to assure proper referrals and linkages to interested clients.

Key Responsibilities

Outreach Responsibilities: 

  • Participate and support in geographic specific program activities, such as neighborhood, after-school and evening canvassing. 
  • Assist and support in neighborhood, school and or community conflict mediations.
  • Engage, maintain and track an active caseload of 10 participants that focuses on changing negative street behaviors.

Crisis Response Responsibilities: 

  • Work collaboratively with the San Francisco Police Department and San Francisco Department of Public Health’s Crisis Response Team staff to respond adequately to San Francisco’s crisis response system.  
  • Act as a buffer between law enforcement and community during a crisis.
  • Assist and support in community vigils.
  • Assist and support DPH’s CRT during viewings, funerals and or repasts.
  • May be asked to be on-call, including holidays and weekends, to assist in a crisis.
  • Must be available to work afterhours, holidays and weekends.

Public Education and Community Mobilization Responsibilities:

  • Participate in street violence reduction partnerships and community meetings within and across city agencies, other public and private entities, service providers, and additional stakeholders to accomplish defined objectives.  
  • Co-facilitate groups/workshops in the community and or school that focus on violence prevention and life skills.
  • Participate and assist in the preparation of peace promotion activities.
  • Prepare and distribute food to promote healthy eating in the communities impacted by violence.

Food Distribution

  • On designated days have the necessary supplies, pick-up food from all accounts, food is prepared in a sanitary manner, engage with community, insure sign-sheets and documentation is completed.
  • Program Operation Responsibilities: Successfully perform SFSVIP daily operations and work with assigned geographic team accordingly. 
  • Documentation and Compliance: Collect data, document daily and maintain accurate documentation and statistics on client services and produces reports accordingly. 

And, other duties as assigned

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • 1- 3 years of experience working in the field of violence prevention services 
  • Experience and knowledge of public health needs and street intervention operations
  • Experience working with Victims of Crime and their immediate and/or extended family
  • Experience working with at-risk and high risk youth and/or young adults in one of the following neighborhoods- Western Addition/ South of Market & Tenderloin, Mission and Visitacion Valley and Bayview-Hunter’s Point/Potrero Hill 
  • Current valid CA driver’s license. If you do not have a license or pass the requirements, you must be able to clear HR360 insurance within 2 years. 
  • Must be available after hours holidays and weekends to respond to emergencies, outstanding crisis or events in any San Francisco neighborhood


  • Associates Degree in Social Work, Public Health, Public Policy, Criminal Justice or closely related field
  • Experience or in depth knowledge of best practices in violence prevention, community empowerment, alternatives to incarceration, youth development and public safety
  • Familiarity with all San Francisco’s neighborhoods and community programs preferred
  • Experience collaborating across government agencies and facilitating multi-agency processes
  • Preferred Bilingual (Spanish)

Background Clearance Required:

  • Ability to clear and maintain fingerprint clearance

Knowledge Required:

  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
  • Integrity to handle sensitive information in a confidential manner

Skills and Abilities Required:

  • Ability to work under pressure and in stressful situations.
  • Ability to work in a collaborative partnership environment 
  • Excellent verbal and written communication skills 
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment
  • Professionalism, punctuality, flexibility and reliability are imperative
  • Excellent verbal, written, and interpersonal skills
  • Action oriented
  • Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities
  • Outstanding ability to follow-through with tasks 
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations 
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Other details

  • Pay Type Hourly
  • Hiring Rate $24.03
Location on Google Maps
  • San Francisco, CA, USA