Information Technology Technician II

Why Choose Jefferson Health Plans?

We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, and celebrates diversity and has opportunities to grow to their fullest potential.

While this job currently provides a flexible remote option, due to in-office meetings, training as required, or other business needs, our employees are to be residents of PA or the nearby states of DE or NJ.

Perks of JHP and why you will love it here:

• Competitive Compensation Packages, including 401(k) Savings Plan with Company Match and Profit Sharing 
• Flextime and Work-at-Home Options
• Benefits & Wellness Program including generous Time Off 
• Impact on the communities we service 

We are seeking a talented and enthusiastic IT Technician II to join our team!

Summary/Objective:

This Information Technology Technician II role is aligned with the network department. As an Information Technology Technician II, you’ll be part of our dynamic IT team, contributing to the smooth functioning of our network infrastructure. You will play a crucial role in troubleshooting, configuring, and maintaining network hardware and software to seamlessly support connectivity and efficient operations. If you’re passionate about networking and eager to learn, this position is an excellent starting point for your career.

As the IT Technician II, your daily duties may include: 

• Network Troubleshooting:
  1. Investigate and resolve network-related problems promptly.
  2. Assist end-users with connectivity issues, both wired and wireless.
  3. Collaborate with senior technicians and engineers to troubleshoot LAN (Local Area Network) and WAN (Wide Area Network) issues.
• Installation and Configuration:
  1. Assist in setting up network devices, including routers, switches, and access points.
  2. Configure network software and ensure proper functionality.
  3. Document installation procedures for future reference.
• Hardware Maintenance:
  1. Perform basic maintenance tasks on network hardware.
  2. Replace faulty components and ensure optimal performance.
  3. Keep an inventory of network equipment.
• Security and Compliance:
  1. Follow security protocols to protect network integrity.
  2. Assist in monitoring network traffic for anomalies.
  3. Adhere to company policies and industry standards.
• User Support:
  1. Provide technical assistance to end-users regarding network connectivity.
  2. Educate users on best practices for network usage.
  3. Collaborate with the service desk team to address user queries.

Qualifications

• A degree or diploma in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Information Tech
• Basic certifications such as CompTIA Network+ or Cisco CCNA Preferred

Skills, We Value: 

• Strong problem-solving skills and attention to detail.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Eagerness to learn and adapt to new technologies.
• Ability to communicate technical ideas clearly and effectively, both orally and in writing.