Resident Relations Manager 550-01
This is a management level position that provides support to the Chief Community Affairs Officer by overseeing and planning the operations of the RSS department and programs. The incumbent develops and implements resident support programs that meet the needs of residents, oversees the daily operations of the programs, and represents the Authority in the community. In addition, this position is responsible for overseeing the private donations and public funding grant process to support resident services.
All activities must support the Housing Authority of the City of Pittsburgh (“HACP” or “Authority”) mission, strategic goals and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
- Manages the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing discipline.
- Oversees and directs the activities of the RSS department; analyzes and evaluates the effectiveness of related programs; ensures areas of responsibility meet or exceed established goals and objectives through the coordinated efforts of department personnel; manages communication channels between RSS and other departments within the Authority.
- Manages the development of the department’s strategic plan and budget; designs, implements and oversees program policies.
- Oversees budgets, payroll, and credit card reconciliation and ensures proper spending.
- Oversees the development and implementation of RSS programs, ensuring that programs are efficiently managed, support the objectives of the department, and provide services that meet the needs of residents.
- Directs the development and implementation of strategies to respond to resident and applicant inquiries and concerns.
- Fosters and coordinates cooperation between RSS and other departments to initiate and implement strategies to work with applicants prior to approval for placement to better prepare them for a successful transition, including working with applicant households through community referrals and partnerships.
- Creates and maintains collaborative relationships with appropriate agencies, community leaders and businesses with the objective of identifying programs and services that will be generally beneficial to Authority residents and applicants, or that will address a specific resident or applicant need; ensures that all such programs and services support the objectives of the department and the Authority; assists Resident Services staff with the development of relevant referral systems and services, in accordance with Authority goals.
- Develops, implements, monitors, and directs programs that meet U.S. Department of Housing and Urban Development (HUD) requirements and initiatives, such as Family Self-Sufficiency (FSS), resident stipend, homeownership, resident councils, etc.; monitors associated grants; prepares timely and accurate reports, ensures compliance, and oversees billing, contracts and correspondence; maintains current knowledge on program requirements and contract terms; develops effective evaluation and monitoring processes to ensure effectiveness of programs; serves as liaison for auditors and members of HUD.
- Oversees strategic initiatives relating to funding and grants; assesses the needs of Authority staff and residents and develops appropriate long-term funding plans; oversees the timely and accurate preparation and submission of grant applications by reviewing contracts, grant intent requests, and final grant proposals.
- Reviews program proposals and recommends programs to the Executive Director.
- Represents the Authority in a professional manner at all times in attendance at community networking events; recommends staff participation with the community, outside services providers, and organizations.
- Performs other duties as assigned.
Education and/or Experience
Bachelor’s Degree in public administration or related field and a minimum of 5 years’ experience in community program development, grant writing and administration, and program management, with 3 years in a management or supervisory position. Master’s degree preferred. An equivalent combination of education and experience may be considered.
To perform this job successfully, an individual must have strong computer skills and be proficient in TAAG and Microsoft Office applications (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is usually moderate.
Equal Opportunity Employer
- Pay Type Salary
- 200 Ross Street, 200 Ross Street, Pittsburgh, Pennsylvania, United States of America