Landlord Outreach and Support Coordinator
The primary purpose of this position is to provide landlord and property owner reports supporting HACP lease-up, re-certification, and move-in processes; to market and encourage landlord/property owner participation in HACP programs, to provide a direct line of communication and contact for landlord/property owners; and, to preform customer service within the goals of the department. The incumbent will also manage and maintain the HACP online Landlord Resource module, maintain reports and data regarding stakeholder activities; and, facilitate, coordinate and attend meetings as required. All activities must support the Housing Authority of the City of Pittsburgh (“HACP” or “Authority”) mission, strategic goals and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
· Compiles and maintains Rent Reasonableness system data for tracking and reporting processes.
· Executes/completes owner/management changes; adds new property owners/investors managers and completes owner address changes.
· Monitors records and executes requests for rent increases. Monitors customer satisfaction regarding landlords / owners and prepares customer satisfaction reports.
· Updates HCV property owner informational materials promoting the benefits of participating in the Housing Choice Voucher program; updates Power Point presentations and prepares regular informational bulletins and property owners/investors and tenant newsletters to provide information on changes, updates and general information.
· Manages HACP online Landlord Resource module to include marketing the module to encourage property owners/investors and managers to access and use the module; approves new property owner set-ups in the module, addresses module questions, manages the FAQ, executes other module maintenance as needed, and updates portal messages as needed.
· Resolves landlord / owner questions, inquiries, issues, or complaints in person and/or via phone, email, fax, or correspondence.
· Updates owner, landlord, and/or property database and filing system.
· Maintains available units lists and printing lists for distribution; ensuring the lists are updated on HACP’s web site; identifies units in non-impacted areas and if the unit is accessible.
· Gathers and prepares documents for completion of unit submission, owner qualification, and/or updates of same to include rent comparability and reasonableness and overall affordability qualifications.
· Promotes landlord participation concerning contract rent amounts in accordance with program regulations and policies.
· Assists with the preparation of leasing documents and closing process.
· Assists with establishing professional customer or vendor relationships.
· Conducts marketing surveys, data collection, and data entry.
· Assists with the solicitation of prospective landlords and owners to participate in HACP programs
· Assists with the scheduling of meetings; attends and participates in meetings, hearings, projects, or events.
· Updates and maintains voucher numbers within the computer system.
· Gathers data, and research information pertaining to the admissions and occupancy of units assisted in the Section 8 program.
· Monitors referral and success rates of applicants in the Section 8 program.
· Updates available unit lists and coordinates the rental listings process with the current online HACP rental listing.
· Assists with landlord outreach efforts with local partners to include apartment associations, Pittsburgh Board of Realtors, tenant councils and other community partners with an emphasis on recruiting additional property owners willing to lease their properties to participants of the HCV program and other rental assistance programs.
· Responds to property owners and managers’ daily questions and inquiries and performs landlord outreach efforts
· Performs other duties as assigned.
Education and/or Experience
Bachelor’s Degree in business administration or related field and a minimum of 3 years of administrative experience in public housing or real estate management.
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The employee must receive a “Pass” rating on all trainings/examinations required for the employee (as identified by the HR Director, HCV Director or designee).
· Probationary Period: Trainings/examinations required during probationary period must be successfully completed having received a “Pass” rating prior to the end of the probationary period. If the employee does not receive a “Pass” rating on the first attempt, they may be afforded one additional attempt to receive a “Pass” rating. Failure to receive a “Pass” rating for any training may result in employment separation.
· General Trainings: Trainings/examinations identified as required during employment at HACP must be completed successfully with a “Pass” rating. The employee must receive a “Pass” rating on any training/examination taken within six (6) months of the training. Failure to receive a “Pass” rating for any training may result in employment separation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments.
Office environment. The noise level in the work environment is usually moderate.
Equal Opportunity Employer
- Pay Type Hourly
- 200 Ross Street, 200 Ross Street, Pittsburgh, Pennsylvania, United States of America