53160000 - _Coord, WFD

Job Title                      Coordinator, Workforce Development

Department                  Workforce Development

Reports To                   WFD Program Manager, WFD Director

Positions Supervised   Career Consultants, Career Facilitators

Pay Grade                    A-13

Employment Class       Regular Salary Exempt

EEO Class                    1.2-First/Mid-Level Officials and Managers

Authorized Driver         Yes

Provide supervision for the Work Experience Program. Coordinate program/service delivery, complete monthly audits, monitor and track program outcomes, and supervise a team of WFD professionals.

• Ensure assigned program activities and customer services are implemented successfully by managing a complicated calendar of service provision needs and ensuring that all customers receive required supports.
• Directly supervise assigned staff including hourly and salaried positions. 
• Make recommendations for hiring and dismissing employees, conduct performance appraisals, and provide regular feedback and guidance.
• Maintain complete documentation on personnel actions. 
• Ensure employees receive proper training and development opportunities.
• Review and approve all monthly billing activities completed by Grants Administrator to ensure timely invoicing..
• Review and approve monthly reports submitted by staff.  Verify that case notes and daily observation logs are completed accurately and timely.
• Complete monthly audits and track program outcomes.

• Facilitate communication between team members and other Goodwill departments to promote quality services, provide consistent expectations, and ensure proper training for employees.
• Identify performance or workflow challenges and work with the manager and other coordinators to resolve.
• Participate in marketing efforts and provide ongoing contact with referring agencies.
• Perform other related duties as assigned.

• Minimum four years of experience in program coordination or supervisory experience.
• Requires certification in CPR and First Aid. 
• Must have valid OH driver’s license and personal car insurance.

• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and basic office equipment/machines.
• Clear verbal communication skills and ability to give and follow written and oral instructions.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to work independently and make responsible decisions.
• Ability to use good judgment and think quickly and rationally in difficult or stressful situations.

• General office conditions.  Exposed to moderate noise levels.

• Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data.  Must be able to sit, stand and/or walk for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Be able to occasionally lift up to 15 pounds.
• Be able to travel, as needed.
• Regular attendance is a necessary and essential function.