Intake/ QA Specialist - Workforce Development

1331 Edgehill Rd, Columbus, OH 43212, USA Req #2780
Monday, January 23, 2023

Goodwill's Mission:  Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.



The Intake Specialist will be responsible for all intake, eligibility determination, and enrollment functions, as well as compliance and quality assurance of program participant records. This includes outreach and recruitment.


Essential Job Functions: 


  • Assists potential participants to complete application and enrollment process, collects and manages required enrollment documents to complete initial eligibility determination.
  • Responsible for conducting compliance/quality assurance audits for all participant files and enrollment and eligibility documentation. Assists other team members with file and system review.
  • Maintains program tracking spreadsheets for referrals, active cases, and participants in follow-up and completes monthly enrollment report.
  • Completes initial data entry to create client case and document upload to case management system and other applicable reports, systems, and spreadsheets.
  • Educates potential participants, and referral partners on the process to access Goodwill services, responds to in-person, phone, and electronic inquiries including referrals from funders.
  • Participates in outreach, recruitment, and engagement activities; attends outreach and engagement events as needed.


Ancillary Job Functions:

  • Collects satisfaction surveys.
  • Manages internal referrals from other departments.
  • Other duties as assigned.



Education & Experience – An equivalent combination of  education, training and experience will be considered.


  • 1-3 years’ experience with online data entry systems required
  • 1-4 years' experience working with youth and/or adults required
  • CPR and First Aid certification required, as well as crisis intervention training
  • Must possess a valid Ohio driver’s license, personal auto insurance and have reliable transportation
  • Certification(s) relevant to workforce development desirable



Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position. 


    • Integrity and Trust – Role model behaviors that engender trust
    • Action Oriented – Deliver service needed in a timely manner
    • Interpersonal Savvy – Size up participants’ needs in real time
    • Problem Solving & Decision-making – Assess and resolve issues in a timely manner
    • Process Management – Demonstrate a command of key processes and leverage them for impact
    • Customer Service & Client Support –  Create and sustain supportive relationships with clients
    • Verbal, Written Communication Skills – Communicate clearly & effectively using the appropriate method
    • Technical Skills (e.g., PC applications) – Master and successfully administer technical platforms
    • Job-Specific Functional Knowledge and Skills
    • Knowledge of related services for individual support



Work Environment

  • General office conditions.  Exposed to moderate noise levels.


Physical Abilities


Physical Abilities that are commonly associated with the performance of the functions of this job. The

physical demands described below are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.


    • Must be able to sit and work effectively at a desk or workstation.
    • Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related
    • office equipment.
    • Regular attendance is a necessary and essential function.


Issued: ________________ Approved: ____________________________


Annual Review: ______________ Approved: __________________________


At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!   
Our full-time benefits include:

  • Promotion and Growth Opportunities 
  • Company paid life and long-term disability insurance
  • Health, Dental and Vision insurance the 1st of the month after 30 days
  • Voluntary life, short-term disability, accident,  and critical illness
  • Paid time off
  • Retirement plan
  • Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

For more information, we invite you to visit our website at

  • Other details

    • Pay Type Hourly
    Location on Google Maps
    • 1331 Edgehill Rd, Columbus, OH 43212, USA