Director, IT

1331 Edgehill Rd, Columbus, OH 43212, USA Req #2728
Friday, November 18, 2022

Goodwill's Mission:  Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.


Responsible for management, strategy and execution of  IT infrastructure  of all  technology platforms, systems and partners to support current and long-term operational requirements.

Essential Job Functions

  • Oversee all organization’s IT infrastructure (computer and information systems, security and communication systems)
  • Ensure smooth delivery and operation of IT services by monitoring systems performance
  • Consult senior level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology
  • Manage policies and procedures for compliance to meet company, state, and federal guidelines (including Cyber Security, HIPAA, HITECH, PCI, SAS94 and CARF).  Audit these systems regularly.
  • Create processes and standards for selection, implementation and support of systems
  • Develop, manage and track the Information Technology budget and expenditures including annual operating and long-term strategic budget planning.
  • Supervise the Information Technology team, contractors/vendors to achieve established goals 
  • Make recommendations about the purchase of technology resources and, in collaboration with the Purchasing Department, procure the approved hardware and software
  • Provide direction, guidance, supervision and training to IT staff including hiring and dismissal
  • Direct and prioritize the workload of IT personnel based upon business needs.


Ancillary Job Functions

  • •Provide high level customer service to IT systems’ end users
  • •Replace computer network equipment and install software as needed.
  • •Support annual financial audit.
  • •Establish orientation to new users of existing technology and train staff about new and potential use of technology.
  • •Maintain current and accurate inventory records of technology hardware, software, and resources.
  • •Perform other related duties as assigned.

Education and Experience – An equivalent combination of education, training and experience will be considered.

  • •Seven to ten years of experience required in computer networks and Windows operating systems.
  • •Experience in implementing effective and innovative software development solutions.

Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

  • •Proven experience as IT director or similar role leading an information technology team
  • •Experience in analysis, implementation and evaluation of IT systems and their specifications
  • •Sound understanding of computer systems (hardware/software), networks etc.
  • •Ability to communicate technical concepts to technical and non-technical audiences.
  • •Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
  • •Ability to manage multiple concurrent projects and motivate professional staff.
  • •Experience in controlling information technology budget
  • •Excellent organizational and leadership skills
  • •Outstanding communication abilities

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.


Physical Abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • •Occasional lifting of computer and electronic equipment up to 30 pounds.
  • •Must be able to sit and work effectively at a desk or workstation.
  • •Must be able to work on computer, telephone, and related office equipment to perform work.
  • •Regular attendance is a necessary and essential function.

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!   
Our full-time benefits include:

  • Promotion and Growth Opportunities 
  • Company paid life and long-term disability insurance
  • Health, Dental and Vision insurance the 1st of the month after 30 days
  • Voluntary life, short-term disability, accident,  and critical illness
  • Paid time off
  • Retirement plan
  • Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

For more information, we invite you to visit our website at

  • Other details

    • Pay Type Salary
    Location on Google Maps
    • 1331 Edgehill Rd, Columbus, OH 43212, USA