Business Services Liaison

1331 Edgehill Rd, Columbus, OH 43212, USA Req #2693
Monday, October 31, 2022

Goodwill's Mission:  Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.


Job TitleBusiness Services Liaison

DepartmentWorkforce Development

Reports ToProgram Manager, Workforce Development

Positions SupervisedNone

Pay GradeA13

Employment ClassProfessional Hourly – Non-Exempt

EEO Class2-Professionals

Authorized DriverYes

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.


This position will work with community partners to establish a recruitment pipeline. connect with community partners to establish on-site job experiences, and represent GWC at community events with a focus on youth and young adults age 18 to 26.

Essential Job Functions

  • Use and model the language businesses, employers, and industries speak, and serve as a communication link between businesses and their needs and the workforce development system and its services. Identify workforce solutions from a business perspective.
  • Recruit employers of all sizes, build long-term relationships, and maintain contact with them to meet emerging and changing needs.
  • Research target markets and perform marketing activities.
  • Present to single businesses or large groups, in order to teach, inform, or persuade about the workforce development services available
  • Demonstrate an understanding of the connection between workforce development and economic development (retaining businesses, growing businesses, and attracting businesses) – and how workforce development can support these functions.
  • Identify and understand the training needs of both the employer and the job seeker, including those for initial positions and those for career ladder opportunities. Understands the skills of the area’s labor pool and knows whether the employer will be able to find the skilled workers it needs. Is able to manage employer training and placements, and conduct client screening and referrals.
  • Assist businesses to improve their competitiveness and profitability by 1) showing businesses how to effectively hire, train, re-train, and retain workers; 2) provide guidance and expertise the businesses do not have, such as training; and 3) linking businesses to resources available in the community, such as business incentives, support for companies that are downsizing, and other available resources.
  • Help businesses acquire information that supports their core functions such as 1) existing and customized labor market information; 2) information on local labor laws; and 3) linkages to information solving specific workplace problems.
  • Customize services to meet the different core issues and needs of different sectors of the economy – hospitality vs. information technology, for instance – instead of adopting a “one-size-fits-all” approach.

Ancillary Job Functions

  • Perform other related duties as assigned.
  • Education and Experience – An equivalent combination of education, training and experience will be considered.
  • Four-year college degree in business, social work, human services, public administration, human resources, communications is preferred but not required, or six years comparable work experience in lieu of degree.
  • Four years experience in Workforce Development Outplacement, Recruitment, or Vocational Counseling.
  • Must have valid OH driver’s license and personal auto insurance.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

  • Values the development of professional networks.Knowledge of business-to-business relationship building and sales, marketing, and business principals.
  • Value and demonstrate public relations skills and marketing skills. Leverage resources from both internal and external customers.
  • Communicate with internal and external customers. Ask questions for clarification. Share information in a timely manner. Use communication skills and teamwork to maximize opportunities.
  • Understand the basic principles of teamwork and actively participates in team activities
  • Ability to work independently, effectively organize and prioritize work, concentrate on multiple tasks simultaneously and make responsible decisions.
  • Ability to use good judgment and think quickly and rationally in difficult or stressful situations.
  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and basic office equipment/machines.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

  • General office conditions.Exposed to moderate noise levels.
  • Varied off-site employment or internship setting with a wide-range of environmental or atmospheric conditions.

Physical Abilities that are commonly associated with the performance of the functions of this job.The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data.
  • Must be able to sit, stand and/or walk for extended periods of time.
  • Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
  • Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
  • Be able to occasionally lift up to 15 pounds.
  • Be able to travel, as needed.
  • Regular attendance is a necessary and essential function.

Employee Acknowledgement

I understand that:

  • This job description provides a general summary of the position in which I am employed.The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
  • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
  • I have read and understand this job description.


At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!   
Our full-time benefits include:

  • Promotion and Growth Opportunities 
  • Company paid life and long-term disability insurance
  • Health, Dental and Vision insurance the 1st of the month after 30 days
  • Voluntary life, short-term disability, accident,  and critical illness
  • Paid time off
  • Retirement plan
  • Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

For more information, we invite you to visit our website at

  • Other details

    • Pay Type Hourly
    Location on Google Maps
    • 1331 Edgehill Rd, Columbus, OH 43212, USA