Behavioral Health Coordinator - Outpatient Clinics (PhD, LCSW, LPC, LMFT)
Exciting Behavioral Health leadership opportunity! If you are interested in continuing your leadership experiences and supporting our expanding behavioral health team and services at Group Health Cooperative of South Central Wisconsin (GHC-SCW), consider this opening! Come join us at Group Health Cooperative of South Central Wisconsin (GHC-SCW) and be a part of an organization committed to the highest level of healthcare! At GHC-SCW every member of the organization can contribute meaningfully to improving patient experience and eliminating barriers to care. The Behavioral Health department is an exciting place to be right now as it deploys strategic changes to improve access for patients, enhance employee satisfaction, and expand services beyond traditional outpatient treatment.
If you are looking to grow as a professional, develop your leadership qualities, and be embraced by an organization that encourages creativity and ingenuity, then GHC-SCW is the place for you!
The Behavioral Health Coordinator is a member of GHC Behavioral Health Department’s leadership and is responsible for the daily and ongoing operation and staff supervision of the Behavioral Health Department at the Coordinator’s assigned clinic. The incumbent facilitates a positive, effective working environment within their clinic’s behavioral health team and between this team and the other departments in their clinic. Along with the other Behavioral Health Coordinators and Behavioral Health Services Manager, the incumbent contributes to staff development, program development, policy development and adherence, and departmental improvements and change initiatives. Additionally, this position functions in a collaborative leadership role with the BH (Behavioral Health) Services Manager, Coordinator Team, BH Medical Director and Director of Behavioral Health to ensure a balanced, productive, quality driven clinical practice that is financially responsible to the members of GHC-SCW and supportive of the behavioral health staff. The Behavioral Health Coordinator represents and advances both the BH and GHC-SCW leadership visions and policies and supports and represents the voice of the BH provider facilitating a positive, effective working environment within their team that supports the joy of practice and retention of staff. The Behavioral Health Coordinator works under the general guidance and supervision of the Behavioral Health Services Manager.
This position also maintains a caseload of outpatient psychotherapy clients, providing both virtual and in-office treatment per department protocols. They provide both initial intake assessments and follow up psychotherapy care and collaborate with their patients to develop and address individualized treatment plans that include accurate diagnosis and specified treatment goals. Treatment benefits and progress toward goals will be monitored and reviewed regularly, utilizing measurement tools, and adjusting treatment focus as appropriate. They may also coordinate care with primary care, other specialty providers, and the other systems in which their patients interact (e.g., schools, families) as needed. The BH Coordinator may provide crisis support to GHC-SCW members, including triage and risk assessments, completing safety planning, and determining acuity and appropriate level of care for members seeking behavioral health services. They will complete documentation in the electronic medical record in a timely manner per department and organization protocols, and chart in a manner that is patient-oriented and professional.
The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: Asa local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
We are a not-for-profit Cooperative
We are member-centered
We are equitable and inclusive
We are quality-driven
We are innovative
We are community involved
Five Strategic Pillars:
Exceptional Quality and Service – We seek excellence by working towards the elements of the quadruple aim we strive to be the best we do in all that we do.
Meaningful Employee Engagement – We create a culture where employees are involved, enthusiastic and committed to delivering on the GHC-SCW Mission, Vision and Values.
Continuous Improvement – We actively identify opportunities and initiate change that creates value for the Cooperative and those we serve.
Financial Strength -We ensure the Cooperative’s long-term viability by reinvesting earnings generated by controlling health care costs and consistently growing revenue.
Impact -We advance health and well-being by nurturing connections with our member-owners and the communities we serve.
GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together
JOB SPECIFIC QUALIFICATIONS
- Master’s degree or Ph.D. from an accredited college or university in a Behavioral Health related field required.
- Possession of an appropriate Wisconsin clinical license (e.g., LCSW, LPC, LMFT, Psychologist), and Certification by the State of Wisconsin Medicaid/Health Forward program as a Mental Health Provider required.
- Possession of a National Provider Identifier (NPI Number) for health care providers.
- Possession of a valid Wisconsin driver license with a good driving record.
- Ability to prioritize and organize a diverse workload required
- Ability to learn and maintain currency with GHC-SCW policies and procedures
- Ability to maintain patient, organizational and employee confidentiality required. Knowledge of HIPAA requirements.
- Clinical experience and skill:
- A minimum of five (5) years of behavioral health practitioner clinical experience required. A Minimum of ten (10) years of behavioral health practitioner clinical experience strongly preferred.
- Previous experience in an HMO, managed care setting or health care clinic preferred.
- Knowledge of and experience with short term therapy models preferred.
- Excellent knowledge, ability, and skills in the provision of professional, evidence-based mental health therapy services including assessment, diagnosis, and treatment (individual, couples, family, and group). Knowledge of and ability to apply current mental health theory and practices. Knowledge of group dynamics and leadership.
- Excellent interpersonal skills required. Excellent verbal and written communication skills, including active listening skills, required.
- Professional manners are necessary to deal courteously and effectively with patients and the public required.
- Ability to remain seated and attentive to patient verbalizations for extended periods of time required.
- Commitment and proven ability to provide inclusive, equitable, respectful, and competent care to persons of diverse cultural backgrounds and identities.
- Ability to learn and use electronic medical record systems such as EPIC.
- Ability to chart electronic medical records in a timely, patient-oriented, and professional manner per department and organization protocols.
- Access to and ability to use a personal computer with stable access to high-speed internet and video conferencing capacity
- The ability to work some evening hours and after hours on-call is required
- Leadership and ethics:
- Previous supervisory and leadership experience in a mental health setting or comparable experience preferred. Ideally the incumbent has a history of demonstrating leadership including going beyond the expectations of assigned role.
- Demonstrated initiative to improve BH Department processes, develop programs and services, and actively participate in department and/or GHC-SCW committees is preferred.
- Demonstrated ability to treat everyone with dignity and respect including maintenance of positive, supportive, and effective relationships with a diverse staff population.
- Excellent problem solving and analytical abilities required.
- Ability to work independently and be results-oriented, successfully manage multiple priorities, remain organized, pay attention to details, meet deadlines, and provide timely responses to communications.
- Excellent written and verbal communication and documentation skills required.
- Ability to work in a collaborative and consultative approach with others in BH leadership in assessing departmental and staff needs, leading and contributing to project work, supporting staff through implementation of new initiatives, and making decisions that continuously improve service to members(accessible, safe, efficient, and personalized).
- Ability to be flexible and adaptable in emergent situations and to changing priorities and assignments, while leading with positivity is required.
- Ability to develop and monitor quality and productivity standards for behavioral health providers required.
- Ability to provide guidance, direction, and supervision to direct reports.
- Ability to maintain good working relationships with behavioral health staff, other clinical staff and providers, and administrative personnel required.
- Strong analytical and problem- solving abilities.
- Ability to identify and support leadership qualities and potential among behavioral health department staff and act as a resource and mentor to those identified.
- Knowledge of and ability to use personal computers. Skilled in the use of Microsoft Office programs including Word, Excel, PowerPoint, and Teams.
- Pay Type Salary
- Sauk Trails Clinic - 8202 Excelsior Drive, 8202 Excelsior Dr., Madison, Wisconsin, United States of America