Care Team Specialist (CMA, LPN, Paramedic)

Capitol Clinic - 675 W. Washington Avenue, 675 W. Washington Ave, Madison, Wisconsin, United States of America Req #1457
Tuesday, November 15, 2022
Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

.90 FTE/36 Hours per Week

This position is eligible for a $3000 INCENTIVE for joining GHC!
(Referral amounts prorated based on FTE) 

Join our team and receive training, resources, competitive pay and exceptional benefits including free parking at all our locations!


Check us out by clicking on  Many Talents, One Mission! The Benefits of Working at GHC-SCW. 

The Care Team Specialist (CTS) participates as a member of a care team and
 supports high quality patient care including engaging patients in maintaining their physical and mental well-being. The Care Team Specialist performs technical, clinical, and administrative tasks which contribute to the smooth workflow and quality patient care experience in the clinic. Responsibilities include, but are not limited to pre-visit preparation, monitoring patient flow, rooming patients, obtaining patient histories and vital signs, managing certain test results following protocols, supporting Epic in-basket workflow, returning phone calls and assisting with medical examinations and procedures..   The Care Team Specialist assists and collaborates with the Registered Nurses and Medical Providers in the management and coordination of patient care.  The CTS staff will participate in the review of team/provider in-baskets and My Chart messages for the assigned care team.  Practitioner and Registered Nurse staff may delegate assignments to the Care Team Specialist. CTS staff at GHC-SCW will have successfully completed medical assistant training or licensed practical nurse training or Paramedic training from an accredited program. 


The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. 


Our Mission Statement:    We partner with members and the communities we serve to maximize health and well-being.


Our Vision:  As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.  


Our Values:

  • We are not-for-profit cooperative
  • We are member-centered
  • We are equitable and inclusive
  • We are quality driven
  • We are innovative
  • We are community involved


Five Strategic Pillars:

  • We seek excellence by working towards the elements of the quadruple aim we strive to be the best we do in all that we do.
  • We create a culture where employees are involved, enthusiastic and committed to delivering on the GHC-SCW Mission, Vision and Values.
  • We actively identify opportunities and initiate change that creates value for the Cooperative and those we serve.
  • We ensure the Cooperative’s long-term viability by reinvesting earnings generated by controlling health care costs and consistently growing revenue.
  • We advance health and well-being by nurturing connections with our member-owners and the communities we serve.

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.


We believe:


              Healthcare is a human right.

              In treating all people with dignity and respect.

              There is strength in diversity.

              Equity celebrates our humanity.

We are better together.


  1. Must meet the requirements for a Medical Assistant (MA), a Licensed Practical Nurse (LPN) or a Paramedic as described below: 
    1. Medical Assistants must have successfully completed an MA training program from an accredited school or program and must be eligible for and receive national certification within six (6) months of employment or must have three years of MA experience and have current national certification.  Medical Assistants must obtain national certification from one of the following certifying organizations and must maintain certification by meeting CME requirements:
      1. American Association of Medical Assistants (AAMA); or
      2. American Registry of Medical Assistants (ARMA); or
      3. National Center for Competency Testing (NCCT); or
      4. By an approved and accredited certifying organization with CME requirements.
    2. Licensed Practical Nurses must have successfully completed an LPN training program from an accredited school or program.  In addition, LPNs must have current licensure as a practical nurse in the State of Wisconsin or must obtain licensure as a practical nurse in the State of Wisconsin within six (6) months of employment.
    3. Paramedics must have successfully completed an approved training program and have a valid State of Wisconsin EMT-P license.
  1. Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
  2. Employee is expected to provide personal transportation.  Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.   
  3. One year of relevant experience working in a clinic or outpatient setting is desirable.
  4. Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required.
  5. Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required.
  6. Experience with EPIC is desirable.  Must type a minimum of 30 WPM with minimal errors.
  7. Knowledge of or ability to learn outpatient clinical administrative procedures are required.
  8. Knowledge of medical terminology and knowledge of basic pharmacology is required.
  9. Ability to maintain quality, safety and/or infection control standards is required.
  10. Ability to recognize, identify and report problems to appropriate personnel is required.
  11. Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
  12. Knowledge of inventory management practices is required.
  13. Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up is required.
  14. Knowledge of medical records and appropriate documentation is required.
  15. Knowledge of interviewing practices and techniques used in order to gather information is required.
  16. Excellent written and verbal communication skills are required. Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
  17. Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population is required. 
  18. Ability to maintain good working relationships with patients and staff is required.
  19. Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements.
  20. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required.   Ability to stand and sit for prolonged periods of time is required.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Capitol Clinic - 675 W. Washington Avenue, 675 W. Washington Ave, Madison, Wisconsin, United States of America