Product Support Sales Manager

PRIMARY FUNCTION:

Increase Construction Division parts and service sales through effective leadership of the Product Support Sales Representatives. Strategically pursue future growth of parts and service sales, rebuilds, hydraulics, CVA’s, and Equipment Management. Manage our Machine Autonomy solutions through parts, service, and sales opportunities within a go-to-market strategy.

ESSENTIAL DUTIES:

• Manage parts and service sales process through leadership, guiding, and directing Product Support Sales Representatives for the Construction Division throughout the sales quoting, execution, and relationship building processes. 

• Measure sales representatives through utilization of our CRM system to ensure we are capturing and recording sales activities timely including PAR completion. 

• Manage and adjust rep coverage to optimize territories using Caterpillar’s and Gregory Poole’s analysis tools. 

• Design and deploy current go-to-market offerings that align with our Strategic Goals to increase Product Support sales, improve customer relations, and further increase the profitability of the Company. 

• Enhance parts and service sales through implementation of new growth opportunities including machine and component rebuilds, eCommerce, PSE’s, hydraulics, CVA’s, TM&R, welding, contract labor, and merchandising programs. 

• Conduct customer facing site visits for sales support, adoption, and training opportunities. 

• Partner with General Service Manager and General Parts Manager to ensure alignment within key performance indicators and customer satisfaction. 

• Implement Equipment Management Initiatives to help customers reduce after failure repairs and better manage their equipment. 

• Develop and manage go-to-market sales offerings for Machine Autonomy including MineStar fully autonomous jobsite solutions, Cat Command, Cat Productivity, Cat Detect for Personnel, Driver Safety Systems, and all other related technology offerings. 

• Create and manage on-site deployment of autonomous solutions through our Machine Autonomy Specialist and other autonomy site service professionals including on-boarding specialists, application specialists, and autonomous technicians. 

• Initiative-taking with the ability to maintain daily routines and adapt to changing conditions. Must be able to think creatively, visualize the big picture, with a constant emphasis on profitable growth. 

• Manage, process, and evaluate PSSR commissions while incentivizing profitable and sustainable growth.

 
MINIMUM REQUIREMENTS:

Education: 

4-year degree preferably in business or management.

Work Experience: 

Over 5 years work experience in a similar industry with service supervision/management.

Physical:    

Must be able to travel (vehicle and air) routinely, both daily and overnight.

Other: 

Must have a valid driver’s license with a safe driving history plus a dependable mode of vehicle transportation.

Must have intermediate PC knowledge, preferably in MS Excel, Access, PowerPoint, and Word.

Needs strong communication skills (orally and written) for associate, customer, and CAT interfacing.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.