Enterprise Safety Program Manager

TITLE: ENTERPRISE SAFETY PROGRAM MANAGER
STATUS: EXEMPT
REPORTS TO: DIRECTOR - FACILITIES AND CORPORATE SERVICES
DEPARTMENT: CORPORATE SERVICES
JOB CODE: 11657

PAY RANGE: $89,600.00 - $100,000.00 ANNUALLY

GENERAL DESCRIPTION:

Direct and manage the corporate safety program in support of safety activities necessary to protect the employees and assets of the credit union. Communicates and interacts with members, law enforcement, community officials and branch/department personnel to provide assistance ensuring compliance to regulations, standards and procedures.

TASKS, DUTIES, FUNCTIONS:

1. Develop and facilitate ongoing safety and de-escalation training and education for all employees of the credit union. Develop and facilitate ongoing safety and de-escalation training, with a focus on mental health awareness, for all employees of the credit union.
2. Responsible for the administration of all aspects of physical and psychological safety necessary to protect the employees and assets of the credit union and minimize threats. Administer, manage, and maintain the physical and psychological safety program, including digital video recorders, alarms, tracking devices, and access control; administer corporate safety policies and procedures including employee and member safety issues.
3. Provide training and awareness for branch and headquarters personnel regarding proper procedures relevant to de-escalation which includes travel to branches statewide for such training.
4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance appropriate to the position.
5. Foster a positive and engaging work environment with safety as a top priority for branch and headquarters locations by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
6. Review, analyze and take appropriate action on all procedural recommendations for safety, efficiency, and soundness.
7. Identify, investigate, and respond to member issues and concerns.
8. Review, recommend and negotiate vendor contracts.
9. Provide support to Corporate Security Manager and Officers including standard and procedure development, branch risk assessments.
10. Assesses branch and Operations center adherence to corporate safety programs and procedures assisting all areas in attaining these goals on a consistent and timely basis. Responsible for all credit union branches located throughout California. Travel to proposed branch locations and conduct a preliminary safety assessment to assist branch administration in the site selection process.
11. Manage safety related vendors including selection, contract negotiation, placement, and billing reconciliation.
12. Provide additional security training and awareness  for  branch  and headquarters  personnel  regarding  proper procedures  relevant  to work place violence, bank robberies   or other  hostile takeovers which  includes  travel to  branches statewide for such training.
13. Serve as leader of Golden 1’s Safety Team, performing all duties and required by management. Will also be responsible for evaluations of these service providers in accordance with corporate policy, safety needs, and objectives.
14. Conducts interviews and investigations relevant to Violence in the Workplace (VWP) issues. Administer corporate policies and procedures concerning violence in the workplace. Assist with internal investigations and inquiries as necessary which include employee theft and misappropriation, compromises of member information and other fraud and criminal matters.
15. Engage in community led organizations such as Property and Business Improvement Districts to partner in providing a safe environment.
16. Engage in community-led organizations such as Property and Business Improvement Districts to partner in providing a safe environment. This includes promoting mental health awareness and de-escalation techniques.
17. Lead or participate in cross functional, enterprise-wide projects that directly or indirectly impact the safety posture of the Credit Union.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Effective oral and written communication skills required to interpret, resolve, and document safety and related issues, train and evaluate Safety Officers, and perform other related tasks.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
3. Capacity to manage stressful situations, problem solve quickly and reach appropriate security emergencies.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1.  INTERNAL:  All levels of staff.

2.  EXTERNAL:  Vendors, suppliers, members, local law enforcement and government agencies.

QUALIFICATIONS:

1. EDUCATION: Bachelor of Science in social work, mental health counseling, Psychology, criminal justice or a related field or equivalent work experience
2. EXPERIENCE: Seven years or more of progressively responsible experience overseeing a safety program with a strong focus on mental health and de-escalation techniques overseeing a financial institution. Knowledge of institution operations, policies, and procedures. Security experience preferred. Physical/Corporate Security/Safety, Executive Protection, or related experience required.
3. KNOWLEDGE / SKILLS: Strong oral and written communication skills, leadership skills, knowledge of automated database programs, financial calculators, personal computer and related software, electronic banking equipment, and member relations skills. Proven ability to successfully lead cross functional, enterprise-wide projects. Enthusiasm and interest in safety, security, loss/fraud prevention, and related services; strong sense of ethics and professionalism; communicate effectively in providing safety guidance and expertise to colleagues and the ability to prepare clear and concise written documents. Strong oral and written communication skills; strong organizational and time management skills.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Occasionally long work hours may be required to accomplish tasks.
6. Occasionally required changing work schedule to alternate shift to cover staff shortages and/or high-volume periods.

LICENSES / CERTIFICATIONS:

Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) preferred.

Possession of a valid California driver’s license is required.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 5/2/2024