Program Coordinator I

Phoenix, AZ, USA Req #261

Thursday, March 28, 2024

Position Summary

Serves as a liaison between FSL Home Improvements, clients/customers, and funding sources; and may assist the Program Coordinator II and Program Manager.

This position does not have direct reports. This is a 29 hour per week part-time position.

Essential Functions:	% of Time
Client Service Accepts and processes individual home repair requests for service Determines client eligibility for various programs using program guidelines and type of repair services to be provided Schedules service work as necessary Assists property owners in negotiations with contractors throughout the project by serving as a mediator as needed Evaluates and approves pay requests from contractors Prepares and administers bids and contracts Assists clients/customers and contractors with questions and complaints Documents and responds to complaints in a timely manner Ensures client files are current and organized according to the established filing system Refers clients to internal and external service providers as needed	50%
Funder Liaison Develops and nurtures strong, cooperative relationships with all funding source points of contact Creates and prepares billing documents to be submitted to funders Monitors receivables to include making contact with funder for payment status as necessary	30%
Continuous Improvement & Quality Ensures compliance with all FSL policies, procedures, and practices regarding the Home Improvement program, and other contract requirements; and applies knowledge to the work in accordance with quality standards Performs quality inspections of property according to program guidelines Attends and actively participates in initial and on-going training and development programs and opportunities, weekly unit meetings all staff meetings, and demonstrates learned concepts on the job Participates in assigned work teams, as requested and appropriate Engages in continuous improvement efforts, as assigned, and strives to continuously improve the service delivery and self Communicates daily and as necessary with colleagues, supervisor, and leadership	10%
Administrative Creates, maintains and updates tracking reports that monitor the success of the program Monitors program budget to ensure a zero deficit	5%
Miscellaneous Other duties as assigned	5%

Requirements

Education & Experience, Knowledge/Understanding

High School Diploma or Genera Education Diploma
Previous customer service experience
Knowledge of building science and weatherization
Valid AZ driver’s license and acceptable MVR
Must be at least 18 years of age
Clear fingerprint background screening through the Department of Public Safety and comprehensive background clearance

Skills

Strong verbal, written, reading, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with others.
Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Team, and Word.

Abilities

Ability to work both independently and collaborative as part of a team

Ability to travel up to 10% of the time with use of own vehicle to various job sites within Arizona/Greater Phoenix Areas/Maricopa County
Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.
Willingness and ability to embody FSL’s core values:
- Have passion for our mission
- Follow the golden rule
- Do the right thing
- Begin with a can-do attitude
- Find a better way
- Be your best

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Office environment with own desk, telephone and computer
Sitting for extended periods of time

Preferences

Bilingual in English/Spanish
Previous experience in construction industry
Previous experience in social services industry

***Military Personnel Encouraged to Apply.***
FSL is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. DFWP. FSL believes that diversity leads to strength.
Proud to be a Mature Worker Friendly Certified Employer through the Governor's Council on Aging. Recipient of Healthy Arizona Workplace(HAWP) Gold Award. Platinum Employer- Wellness AtoZ.

Other details

Job Family Leading Self
Pay Type Hourly
Min Hiring Rate $21.00
Max Hiring Rate $24.00

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Phoenix, AZ, USA