Customer Solutions Unit Analyst Administrator (Hybrid)

Brentwood, TN, USA Req #341
Sunday, January 1, 2023

Fortitude Re is a liability-led reinsurer of legacy insurance portfolios complemented by sophisticated investment capabilities. In 2016, AIG created a “Legacy” portfolio as a separate non-core segment representing insurance reserves associated with discontinued lines of commercial Property & Casualty and Life & Annuity insurance businesses. The following year, AIG formed a Bermuda-domiciled composite reinsurer, now Fortitude Re, to house the Legacy portfolio in a separate, distinct, well-capitalized balance sheet with a dedicated management team. In 2018, the company entered into a series of L&A and P&C reinsurance transactions with AIG and received an initial capitalization of ~$3 BN. The transactions represented ~$37 BN of reserves supported by ~$40 BN of invested assets. During this time, AIG also entered into a long-term partnership with The Carlyle Group, with Carlyle acquiring 19.9 % ownership. Then in 2019, The Carlyle Group and T&D announced acquisition of majority interest in Fortitude Re from AIG. This allowed for a new long-term shareholder base for the company while maintaining a strong capital position for supporting reinsurance obligations. Click here for more information about Fortitude Re.

Your future team

The responsibilities of the Fortitude Re Life & Annuity Solutions (FLAS) Customer Solutions Unit (CSU) Complaint Analyst Administrative Assistant is to support the dynamic Customer Solutions Unit.  

Fortitude Re: In 2016, AIG created a third reporting segment, Legacy, to manage non-core assets and liabilities, and businesses in run-off, with the objective of balancing the benefits of return of capital or capital redeployment, with potential near-term reductions in book value.  The launch of the Fortitude Re entity in 2017 (formally DSA Re) was an important early step in achieving that objective.  AIG continued the Fortitude Re strategy by announcing a strategic partnership with The Carlyle Group to achieve the long-term vision for Fortitude Re.  Fortitude Re currently reinsures $36 billion of AIG’s Legacy Life and Annuity and General Insurance liabilities. Fortitude Re’s diversified risk portfolio, strong claims operation, and efficient administration capabilities provide the foundation for a platform that can be scaled over time to offer unique solutions to external parties.  AIG and Carlyle plan to build Fortitude Re into a standalone platform with financial strength that complements its strategically differentiated capabilities.  For more information, please visit

Career Path

Our career program will provide you with the opportunity to develop your skills, strengthen your productivity, and be eligible to progressively advance to positions with an increased responsibilities.   We provide you with the training and opportunity for development along with a pay for performance culture to earn additional recognition and bonuses.

Your contribution at Fortitude Re

As a contributor at Fortitude Re Life and Annuity Solutions you act with speed, composure, and attention to detail. The work you do every day is the heart of Fortitude Re’s business.

In this role you will manage the complaint intake mailbox by performing timely review and logging complaints from regulatory and non-regulatory sources. The Customer Solutions Unit Complaint Analyst Administrative Assistant will utilize investigative, verbal, and written communication skills to serve as the first point of contact within Consumer Affairs.  In this role you will report directly to the Customer Solutions Unit Director.

What we are looking for

The Customer Solutions Unit Complaint Analyst Administrative Assistant will utilize investigative, verbal, and written communication skills to serve as the first point of contact within Consumer Affairs.   This is an entry level role in to a dynamic industry. Bring your skills and varied background to this exciting team!

    • Experience in operations or customer service role preferred, but not required  
    • Excellent communication skills, both verbal and written
    • Organized with strong attention to detail, accuracy and quality
    • Experience with manually entering data in computer files or database
    • Previous experience working in multiple systems and ability to quickly learn new business applications
    • Strong work initiative, high energy level and the ability to adapt to new challenges and ideas
    • Ability to work independently as well as collaboratively
    • Knowledge of Life & Annuity products/systems preferred, but not required 
It has been and will continue to be the policy of Fortitude Group Holdings, LLC, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. 
At Fortitude Re, we believe that diversity and inclusion are critical to our future and our mission- creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Other details

  • Job Function Associate/Sr Associate
  • Pay Type Hourly
Location on Google Maps
  • Brentwood, TN, USA