Associate, Policy Servicing

Brentwood, TN, USA Req #493
Thursday, November 10, 2022

Fortitude Re is a liability-led reinsurer of legacy insurance portfolios complemented by sophisticated investment capabilities. In 2016, AIG created a “Legacy” portfolio as a separate non-core segment representing insurance reserves associated with discontinued lines of commercial Property & Casualty and Life & Annuity insurance businesses. The following year, AIG formed a Bermuda-domiciled composite reinsurer, now Fortitude Re, to house the Legacy portfolio in a separate, distinct, well-capitalized balance sheet with a dedicated management team. In 2018, the company entered into a series of L&A and P&C reinsurance transactions with AIG and received an initial capitalization of ~$3 BN. The transactions represented ~$37 BN of reserves supported by ~$40 BN of invested assets. During this time, AIG also entered into a long-term partnership with The Carlyle Group, with Carlyle acquiring 19.9 % ownership. Then in 2019, The Carlyle Group and T&D announced acquisition of majority interest in Fortitude Re from AIG. This allowed for a new long-term shareholder base for the company while maintaining a strong capital position for supporting reinsurance obligations. Click here for more information about Fortitude Re.

Associate, Policy Servicing (Annuity)

 

Your Future Team

 

Fortitude Re: In 2016, AIG created a third reporting segment, Legacy, to manage non-core assets and liabilities, and businesses in run-off, with the objective of balancing the benefits of return of capital or capital redeployment, with potential near-term reductions in book value.  The launch of the Fortitude Re entity in 2017 (formally DSA Re) was an important early step in achieving that objective.  AIG continued the Fortitude Re strategy by announcing a strategic partnership with The Carlyle Group to achieve the long-term vision for Fortitude Re.  Fortitude Re currently reinsures $36 billion of AIG’s Legacy Life and Annuity and General Insurance liabilities. Fortitude Re’s diversified risk portfolio, strong claims operation, and efficient administration capabilities provide the foundation for a platform that can be scaled over time to offer unique solutions to external parties.  AIG and Carlyle plan to build Fortitude Re into a standalone platform with financial strength that complements its strategically differentiated capabilities. 
 

Position Summary

  • Process routine to complex Financial and Non-Financial Changes on In-force contracts.
  • Provide assistance to escalated requests submitted by all departments concerning Financial and Non-Financial Changes.
  • Provide assistance and advisement to AIGSS for Financial and Non-Financial Change work types.
  • Analyze and process routine customer service transactions.
  • Maintain 85% productivity, 75% time compliance, 70% utilization, 95% quality that is currently tracked thru Verint.
  • Effectively work with other teams.
  • Work at a fast pace and/or to handle shifting priorities.

 

What we are looking for

  • High school graduate or equivalent and 2 or more years of job related experience or  specialized education appropriate of the work performed.
  • Strong oral and written communication skills.
  • Advanced interpersonal skills and the ability to interact with other Customer Service employees as well as internal and external customers in a professional manner.
  • Ability to work at a fast pace and/or handle shifting priorities internal and external customers in a professional manner.
  • Excellent attention to detail.
It has been and will continue to be the policy of Fortitude Group Holdings, LLC, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. 
                                                                                                                                                 
At Fortitude Re, we believe that diversity and inclusion are critical to our future and our mission- creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Other details

  • Job Function Associate/Sr Associate
  • Pay Type Salary
Location on Google Maps
  • Brentwood, TN, USA