Associate, Claims Examiner

340 Seven Springs Way, Brentwood, TN 37027, USA Req #381
Tuesday, October 4, 2022

Fortitude Re is a liability-led reinsurer of legacy insurance portfolios complemented by sophisticated investment capabilities. In 2016, AIG created a “Legacy” portfolio as a separate non-core segment representing insurance reserves associated with discontinued lines of commercial Property & Casualty and Life & Annuity insurance businesses. The following year, AIG formed a Bermuda-domiciled composite reinsurer, now Fortitude Re, to house the Legacy portfolio in a separate, distinct, well-capitalized balance sheet with a dedicated management team. In 2018, the company entered into a series of L&A and P&C reinsurance transactions with AIG and received an initial capitalization of ~$3 BN. The transactions represented ~$37 BN of reserves supported by ~$40 BN of invested assets. During this time, AIG also entered into a long-term partnership with The Carlyle Group, with Carlyle acquiring 19.9 % ownership. Then in 2019, The Carlyle Group and T&D announced acquisition of majority interest in Fortitude Re from AIG. This allowed for a new long-term shareholder base for the company while maintaining a strong capital position for supporting reinsurance obligations. Click here for more information about Fortitude Re.

Purpose: Provide prompt and accurate service involving the payment and or research of incontestable death claims.  Respond to customer inquiries orally or through written communication. 



Essential Functions:

  1. Process and assure correct settlement of routine death claims up to $500,000.00.
  2. Determine family coverage and issue endorsements accordingly.
  3. Calculate settlement adjustments as necessary.
  4. Handle telephone calls, emails and letter inquiries.
  5. Provide accurate claim and/or policy status, beneficiary information and settlement explanations to claimants, funeral homes and local offices.
  6. Handle special projects as assigned.



  1. Bachelor’s Degree is preferred; a high school education is a minimum requirement or equivalent claims experience in the insurance industry preferred.  Requires knowledge of claim procedures, policy contracts and provisions. 
  2. Strong analytical and critical thinking skills are needed, good oral and written communication and excellent customer service skills.  Will have frequent contact with claimant’s, attorneys, funeral homes, local offices, and other departments answering detailed questions and providing claim information either orally or through written communication.
  3. Strong computer skills including Word and minimum of 40 WPM typing/keying is required.  Experience with AGNIS/VFlex, AWD and the claims system preferred.
  4. Requires detailed analysis of a variety of information from various sources including policy provisions, proofs of death, assignments, legal documents, policy status and policy histories.
  5. Ability to use sound judgment and make decisions requiring good understanding of claims practices, procedures and state regulations.
  6. Willingness to participate in education programs offered in house that will enhance skills.  
  7. Must be able to work overtime as needed.
It has been and will continue to be the policy of Fortitude Group Holdings, LLC, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. 
At Fortitude Re, we believe that diversity and inclusion are critical to our future and our mission- creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Other details

  • Job Function Associate/Sr Associate
Location on Google Maps
  • 340 Seven Springs Way, Brentwood, TN 37027, USA